09-03-2019 11:49 AM - edited 09-03-2019 11:51 AM
The admins give canned copy paste responses to your problem, showing they either didn't even read your question, or don't know the first thing about their own products....
then when I point that out, they edit my post and lock it.
The guy said his camera was making two videos, and you blame his SD card again?!?! Every single person with a problem gets the same reply "Oh it must be your SD card!"
Then they mark the SD card comment as the solution. Wow.
09-03-2019 12:00 PM
Probably because your answer is completely wrong. The camera does not make a HEVC and h.264 file when in HEVC+compatibility. What this mode means is that it will utilize h.264 in all modes that it can and only use HEVC in:
4K 60 fps 50 fps
4K (4:3) 30, 24 fps 25 fps
2.7K 120 fps 100 fps
2.7K (4:3) 60 fps 50 fps
1440p 120 fps 100 fps
1080p 240 fps 200 fps
960p 240 fps 200 fps
The other option is to record all resolutions/frame rates in HEVC.
More likely, the OP is transferring over the LRV and mp4 files (both of which will play the same video). Read about LRV files here https://gopro.com/help/articles/question_answer/What-are-thm-and-lrv-files
If this is not the case, then the issue is either with the way the files are being transfered to the device or with the recording medium (SD card).