08-30-2019 06:02 AM
08-30-2019 08:10 AM
What SD card are you using?
How are you transferring the files? You may try using an SD adapter to check the files.
If it's still the same, try doing a full format on the SD card. **Make sure to back up any important files before proceeding.
You can also try resetting the camera to its factory settings.
Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs
08-30-2019 09:58 AM - last edited on 08-31-2019 08:47 AM by aenriquez
You're getting two video files because you have the camera on hevc + compatability.
Your camera is saving an h264 and an h265 file of the same video. Some peoples computers or phones are not modern enough to play h265 very well, so they offer a more "compatible" video format.