01-28-2020 07:51 AM
Had a problem since buying the GoPro hero 7 Black, where when I try to delete stuff fron the camera it just stucks. The only way to release it is by removing the battery.
Also happened a few times when the camera was filming, but when I'm trying to delete files it's happening 100% of the time.
My firmware is up to date
01-28-2020 08:54 AM
Remove your SD card first then reset your camera to factory settings.
After that try to delete the file again.
Next thing that you have to check is if you can delete it using a computer.
Connect your SD card to your computer using SD card adapter and try to delete it using a computer.
If can't delete the file either the file is corrupted or the SD card.
01-28-2020 09:25 AM
Please let us know if that will work, @wojciechp08373
If not please copy all your files using a computer and then reformat it.
After reformatting verify if your card is listed as recommended SD card brand and model for GoPro cameras: https://gopro.com/help/articles/block/microSD-Card-Considerations
If it is listed as recommended brand please update your camera manually.
Make sure to follow manual firmware update instruction for your camera.
01-28-2020 09:55 AM
I did as you wrote @graytree76514
I recorded a few videos and I was able to remove them all without hanging up from the camera.
The problem seems to have disappeared. Thank you for the advice.