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Sightseer
Posts: 1

GoPro 7 black stuck when trying to delete files

Hi,

Had a problem since buying the GoPro hero 7 Black, where when I try to delete stuff fron the camera it just stucks. The only way to release it is by removing the battery.

Also happened a few times when the camera was filming, but when I'm trying to delete files it's happening 100% of the time.

My firmware is up to date

Video:

https://youtu.be/4Le2ESZq0i0

Thanks,

Yaron

Highlighted
Tourist
Posts: 3

Re: GoPro 7 black stuck when trying to delete files

Have the same problem !!

 

I uptaded software today....

Highlighted
GoPro
Posts: 5,909

Re: GoPro 7 black stuck when trying to delete files

 Hi @jaron1990 and @wojciechp08373

 

Try this. 

Remove your SD card first then reset your camera to factory settings. 

After that try to delete the file again. 

 

Next thing that you have to check is if you can delete it using a computer. 

Connect your SD card to your computer using SD card adapter and try to delete it using a computer. 

 

If can't delete the file either the file is corrupted or the SD card. 

 

Regards,

-Jay

Highlighted
Tourist
Posts: 3

Re: GoPro 7 black stuck when trying to delete files

I deleted files on computer by card sd adapter. It was ok

 

I will try your advice

Highlighted
GoPro
Posts: 5,909

Re: GoPro 7 black stuck when trying to delete files

Please let us know if that will work, @wojciechp08373

 

If not please copy all your files using a computer and then reformat it. 

After reformatting verify if your card is listed as recommended SD card brand and model for GoPro cameras: https://gopro.com/help/articles/block/microSD-Card-Considerations

 

If it is listed as recommended brand please update your camera manually. 

https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

 

Make sure to follow manual firmware update instruction for your camera. 

 

 

Regards,

-Jay

Highlighted
Tourist
Posts: 3

Re: GoPro 7 black stuck when trying to delete files

I did as you wrote @graytree76514 

 

I recorded a few videos and I was able to remove them all without hanging up from the camera.

The problem seems to have disappeared. Thank you for the advice.

Highlighted
GoPro
Posts: 5,909

Re: GoPro 7 black stuck when trying to delete files

Thanks for letting us know @wojciechp08373

 

 

-Jay