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Sightseer
Posts: 1

GoPro 7 black stop working

My first time trying to record in 4K and the camera will no longer turn on. Please help! The camera always freezes even after updates.
GoPro
Posts: 3,219

Re: GoPro 7 black stop working

@toughboost06676, sorry to hear about the trouble. Try removing the SD card and see if the camera still freezes up. If it no longer freezes, then the issue is likely stemming from the SD card.

Make sure that a recommended SD card is used for your camera. Using SD cards that aren't recommended can cause issues like freezing as the card isn't fast enough to write the content, the camera getting hot or battery consumption is higher than normal as the camera stays in an active mode trying to sync to the card. 

Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

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Nomad
Posts: 292

Re: GoPro 7 black stop working

try to update again but manually coping FW files. Try after reset, factory reset or even use other sd card.