05-22-2019 12:56 PM
05-22-2019 12:59 PM
This is definitely not an experience that we would like you to have. So long as all camera doors are closed, the HERO7 Black camera is waterproof down to 10m (33ft) without a housing.
We want to look at what we can do to extend our help. Let our Support team take a look at what happened. You may reach out to them by phone or chat through https://gopro.com/help/ContactUs.