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Hiker
Posts: 9

Re: GoPro 7 black camera is not working

[ New ]
Hi Ann,
I followed the list of the most up-to-date GoPro recommended microSD cards when I made the purchase. I already contacted the support team.
However, this is not my first gopro and i really want this issue to be fixed.
Thank you for you advise~
Hiker
Posts: 9

Re: GoPro 7 black camera is not working

[ New ]
Hi, @timmarshgopro
I am wondering why does it related to SD card too. Cuz i believed i know how to operate a GoPro. I got a hero 4 black. and there isn't any issue like this one.
May I ask do you happen to encounter that same issue and the replacement remains the same?
Hiker
Posts: 46

Re: GoPro 7 black camera is not working

[ New ]

Initially it looked OK. But recently the same history occured again. I was recording bike trip in timewarp mode. The card was formated, firmware manually loaded, supported SD card, 2 mp4 files were already created correctly (during that ride). Then all of the sudden when I wanted to stop recording the camera did not react to any input - no reaction to any button or touch of the screen. The only possibility was to remove battery. The file corresponding to the most recent recording before the battery removal was not created at all.

This is a serious issue for me since I need to commercially record videos in timewarp mode - and I cannot rely on GoPro 7.

GoPro
Posts: 13,445

Re: GoPro 7 black camera is not working

[ New ]

Thanks for reaching out to our Support team, @epicdusk64032. Hopefully you'll be back up and running again soon.

There's a well-detailed explanation in this thread that I find helpful understanding why it is essential to use SD cards that are known to work well with GoPro cameras, especially when considering high performance modes.

@eligiuszh1, if the issue is re-occurring even on replacement cameras can also indicate a possible cause related to an environment outside of the camera. Our Support team can help investigate this further with the team in charge. You may reach them by phone or chat.

Hiker
Posts: 9

Re: GoPro 7 black camera is not working

[ New ]
Oh my! I hope you do find another camera that works well for you to film. Funny thing is that I also took out the battery when it happened. But it does not fix the reoccured problem.
Hiker
Posts: 9

Re: GoPro 7 black camera is not working

[ New ]
The reason I said I don't understand why the problem is related to SD card is because I already followed the list of SD cards that are recommended by GoPro. And this is not my first GoPro, and I knew the impacts of different SD cards.