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Highlighted
Tourist
Posts: 4
Accepted Solution

GoPro 7 black camera is not working

Sir,

My Go Pro 7 black is not working at all since last two months, I had contacted earlier to support team with case no. 06180604 and instructed to return the camera to Singapore, but I had some quaries to clarify before sent it to addresee. I had tried a lot to chat but message comes that chart is not available for me. Please help me to chart with support center before hand over the shipment to courier.

Regards,

Nandlal Biruli


Accepted Solutions
GoPro
Posts: 8,509

Re: GoPro 7 black camera is not working

Hi @birulinl

 

Sorry to hear that you are having difficulties to get through.

Based on the case number, I understand you have been sent instructions on how to return the camera.

 

If you have further questions, our Support Team is available by phone or chat.

Singapore

+65 316 33040

Their hours of operation is listed here.

 

You may also try selecting US as the location. You should be able to get through.

 

Thanks!

Ej

 

View solution in original post

Adventurer
Posts: 8,763

Re: GoPro 7 black camera is not working

GoPro RMA has an expiration date. so please do at Operating hours  PCF time to contact chat they are open.  Use a browser and keep the pop up off. certain browsers do not work,  need a video of it  showing not to hard to do.

 

 

View solution in original post


All Replies
GoPro
Posts: 8,509

Re: GoPro 7 black camera is not working

Hi @birulinl

 

Sorry to hear that you are having difficulties to get through.

Based on the case number, I understand you have been sent instructions on how to return the camera.

 

If you have further questions, our Support Team is available by phone or chat.

Singapore

+65 316 33040

Their hours of operation is listed here.

 

You may also try selecting US as the location. You should be able to get through.

 

Thanks!

Ej

 

Adventurer
Posts: 8,763

Re: GoPro 7 black camera is not working

GoPro RMA has an expiration date. so please do at Operating hours  PCF time to contact chat they are open.  Use a browser and keep the pop up off. certain browsers do not work,  need a video of it  showing not to hard to do.

 

 

Tourist
Posts: 4

Re: GoPro 7 black camera is not working

Thanks for reply, I had just chart with customer support and they told me that they don't have expiration for RMA.

Sightseer
Posts: 2

Re: GoPro 7 black camera is not working

I used my gopro on the beach with her case, her battery finished completely, and after this her don't turn on more.
Sightseer
Posts: 2

Re: GoPro 7 black camera is not working

I tried push the mode button for 10seconds, but I don't have success.
GoPro
Posts: 7,408

Re: GoPro 7 black camera is not working

Hello @stoutshore38857. Please try this. Remove the camera battery and see if the camera powers on when connected directly to a power source. If the camera powers on, it could be a faulty battery that might need replacement.

It would be best to get in touch with our Support team to get this sorted out. You may call or initiate a chat conversation with them through https://gopro.com/help/ContactUs .