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Hiker
Posts: 6
Accepted Solution

GoPro 7 Black won't turn off

My 7 Black is having random issues turning off. As in it won't do it. I have to pull the battery. Also last night there was 43% when I turned it off. And I checked it was turned off. No lights, no screens on, etc.  But it is now dead. WTF is wrong with the 7 Black ?  It drains SUPER FAST. Even when switched off it seems to still be draining power. 

This can not be the battery as it is the same batteries as the GoPro 5 Black which I also have. Testing the batteries in the 5 they behave. 


 

I have already had 4 hours of footage filmed from Comic Con ruined. Everything was shaky and poor quality and I had it in Protune mode with ISO set to 100 and Hypersmooth on. The only thing I can think of is both MicroSD cards were not formatted prior to use. They were straight out of the package. After formatting everything seems fine now. 


Accepted Solutions
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GoPro
Posts: 16,062

Re: GoPro 7 Black won't turn off

 

Hi @echowitch

 

Thank you for sharing this information.

Given that the same battery works on your HERO5 Black, we would suggest a manual update for the HERO7 Black.

https://gopro.com/update/hero7-black

Instructions are listed after the email address and serial number page.

Please let us know how it goes.

 

Regards,

Ej

 

View solution in original post


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GoPro
Posts: 16,062

Re: GoPro 7 Black won't turn off

 

Hi @echowitch

 

Thank you for sharing this information.

Given that the same battery works on your HERO5 Black, we would suggest a manual update for the HERO7 Black.

https://gopro.com/update/hero7-black

Instructions are listed after the email address and serial number page.

Please let us know how it goes.

 

Regards,

Ej

 

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Hiker
Posts: 6

Re: GoPro 7 Black won't turn off

It is on the latest firmware already. 

 

I found the GoPro 5 was just as buggy when first released. After the second firmware upgrade it seemed to settle down. Perhaps your firmware guys need a good thrashing to get the code right. 

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GoPro
Posts: 6,097

Re: GoPro 7 Black won't turn off

 

Hi @echowitch,

 

We will send your feedback to our team. 

 

We'll let you know. 

 

 

Thanks,

-Jay 

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Hiker
Posts: 19

Re: GoPro 7 Black won't turn off

press power button and side button together until it resets

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Tourist
Posts: 9

Re: GoPro 7 Black won't turn off

Just curious. Does that reset the firmware as well?
Thanks. JD
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GoPro
Posts: 16,062

Re: GoPro 7 Black won't turn off

 

Hi @agilepike07081

 

These steps do not reset the firmware of the camera.

 

HERO7 Black

 

Camera Defaults

  1. From the main screen, swipe down.
  2. Tap Preferences > Reset > Reset Defaults > Confirm Reset

NOTE: Resets all settings except Date, Time, Camera Name and Password, Language, and Video Format

 

Factory Reset

  1. From the main screen, swipe down.
  2. Tap Preferences > Reset > Factory Reset > Confirm Reset

NOTE: In addition to Camera Defaults, this resets date/time, clears your connections, and removes the camera from your GoPro Plus account.

 

Thanks!

Ej

 

 

 

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Hiker
Posts: 19

Re: GoPro 7 Black won't turn off

no it doesnt reset the firmware. its just turns off the gopro .