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Sightseer
Posts: 1
Accepted Solution

GoPro 7 Black le entró agua en una piscina

Buen día, compré mi gopro Black el el aeropuerto de punta cana, el día de hoy realizó mi primer ingreso a piscina con la cámara en Cali COLOMBIA y le entró agua, se apagó la cámara y no volvió a encender, cuando la metí a la piscina tenía el estuche y estaba en el soporte para selfies, quiero saber que debo hacer para tramitar la garantía, por quecese modelo informa que se puede meter a 10 metros sin carcasa.

Accepted Solutions
GoPro
Posts: 12,093

Re: GoPro 7 Black le entró agua en una piscina

 

Hi @felipec0801

 

So long as all camera doors are closed, the HERO7 Black is waterproof down to 10m (33ft) without a housing.

We'd like to look into what happened.

Please reach out to our Support Team via phone or chat.

They'll be asking you information on how the camera was used.

Also, please have your camera's serial number.

 

https://gopro.com/help/ContactUs

 

Thanks!

Ej

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All Replies
GoPro
Posts: 12,093

Re: GoPro 7 Black le entró agua en una piscina

 

Hi @felipec0801

 

So long as all camera doors are closed, the HERO7 Black is waterproof down to 10m (33ft) without a housing.

We'd like to look into what happened.

Please reach out to our Support Team via phone or chat.

They'll be asking you information on how the camera was used.

Also, please have your camera's serial number.

 

https://gopro.com/help/ContactUs

 

Thanks!

Ej