05-02-2019 04:37 AM - last edited on 05-02-2019 07:13 AM by mariustanya
I bought a Gopro 7 Black in March 2019 (Sl# C328xxx/ Barcode # 182xxx ) from Best buy Toronto, Canada. Last couple of weeks my Gopro stops working several times. When ever I press stop recording then it stops but after a while it freezes. At that time I had to open the battery or press and hold both the power and the record button for few seconds to restart. Also some times when I put it in time worps mood .... and start recording .... sometimes it stopes and turns off. Need to mention during this time it was pluged into car charger. So I request your help to solve this issue.
05-02-2019 07:28 AM
05-07-2019 05:23 AM
05-07-2019 06:39 AM
Appreciate you going through the recommended steps, @muhammeds0326. Since the issue remains unresolved, the next path forward is to engage our Support team. You may reach them by phone or chat through https://gopro.com/help/ContactUs . When you do, please have camera information, SD card details, sample clips that show the issue handy so you get assisted as quickly as possible. Thanks!