- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
05-02-2019
04:37 AM
- last edited on
05-02-2019
07:13 AM
by
mariustanya
GoPro 7 Black hangs / Stops working / Freezes, Request help
[ Edited ]- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
Hello,
I bought a Gopro 7 Black in March 2019 (Sl# C328xxx/ Barcode # 182xxx ) from Best buy Toronto, Canada. Last couple of weeks my Gopro stops working several times. When ever I press stop recording then it stops but after a while it freezes. At that time I had to open the battery or press and hold both the power and the record button for few seconds to restart. Also some times when I put it in time worps mood .... and start recording .... sometimes it stopes and turns off. Need to mention during this time it was pluged into car charger. So I request your help to solve this issue.
Thanking you,
Muhammed Shahidullah
Email: shahid727@yahoo.com
Cell: 16475677273
05-02-2019 07:28 AM
Re: GoPro 7 Black hangs / Stops working / Freezes, Request help
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
Hello @muhammeds0326. Freezing indicates a possible issue with the camera firmware or the SD card used in it. There are troubleshooting steps detailed in this article that will help resolve the issue. Let us know how it works out. Thanks!
05-07-2019 05:23 AM
Re: GoPro 7 Black hangs / Stops working / Freezes, Request help
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
05-07-2019 06:39 AM
Re: GoPro 7 Black hangs / Stops working / Freezes, Request help
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
Appreciate you going through the recommended steps, @muhammeds0326. Since the issue remains unresolved, the next path forward is to engage our Support team. You may reach them by phone or chat through https://gopro.com/help/ContactUs . When you do, please have camera information, SD card details, sample clips that show the issue handy so you get assisted as quickly as possible. Thanks!