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Tourist
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billk63050
Posts: 4

‎02-14-2019 01:23 PM

GoPro 7 Black goes back

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Just received my GoPro 7 Black, via the "buy-back" program.  Also received the SuperSuit, purchased for diving...  The camera has scuff marks on the twist-removable front lens frame, which is not actually aligned properly.  Looks like I got a refurb... or a poorly assembled camera.  Everything goes back.  Done with GoPro.

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jayr3438
Posts: 6,097

‎02-14-2019 01:26 PM

Re: GoPro 7 Black goes back

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Hi @billk63050,

 

Sorry to know that. 

Our customer support team might be able to help you.

 

https://gopro.com/help/ContactUs

 

 

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billk63050
Posts: 4

‎02-14-2019 01:34 PM

Re: GoPro 7 Black goes back

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They did help.  Got an RMA, plus Ground Shipping back...  Perhaps it was just shoddy assembly...

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jayr3438
Posts: 6,097

‎02-14-2019 01:38 PM

Re: GoPro 7 Black goes back

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Got it @billk63050,

 

I hope that it would be all sorted out. 

 

 

 

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