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Tourist
Posts: 2

GoPro 7 Black freezes screen.

[ New ]

I have a GoPro 7 that is inoperable due to freezing and/or crashing.

 

After turning on it immediately freezes and only after taking battery out will it turn back on.

 

I have tried the following fixes:

 

- Switched SD Cards to the recommended cards multiple times (currently using the one that was provided with it by GoPro when purchasd)

- Manually reinstalled firmware 01.90.00 through SD card 

- Swapped battery

 


Accepted Solutions
GoPro
Posts: 28,918

Re: GoPro 7 Black freezes screen.

[ New ]

Hi @brianc7012

 

Do you observe the same when the camera is powered on without an SD card?

Are you able to go through the camera menu?

 

If you have gone through the steps on Camera Freezes Up and it's still the same, please let Support know.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Please have your camera's serial number and proof of purchase ready.

 

Thanks!

Ej

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All Replies
GoPro
Posts: 28,918

Re: GoPro 7 Black freezes screen.

[ New ]

Hi @brianc7012

 

Do you observe the same when the camera is powered on without an SD card?

Are you able to go through the camera menu?

 

If you have gone through the steps on Camera Freezes Up and it's still the same, please let Support know.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Please have your camera's serial number and proof of purchase ready.

 

Thanks!

Ej

Tourist
Posts: 2

Re: GoPro 7 Black freezes screen.

[ New ]

 I have reproduced the problem without the card in. 

 

 It seems to sometimes become unfrozen briefly only to freeze again or goes black except for the menu. 

 

 

I will go through the steps one more time thanks!

 

 

Brian