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Tourist
Posts: 3
Accepted Solution

GoPro 7 Black black screen

I have Gopro hero 7 black, it works normally but the screen stopped working.

It is completely black, bu it is still sensitive to touch.

https://www.youtube.com/watch?v=HowFIlXf2OU

 

Thanks!

Nenad

 

Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

Accepted Solutions
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GoPro
Posts: 7,490

Re: GoPro 7 Black black screen

Thanks for going over the suggested troubleshooting step, @fatheroftwins. Please contact our Support Team so we can assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

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GoPro
Posts: 7,490

Re: GoPro 7 Black black screen

Hello @fatheroftwins. Be sure that the SD card isn't inserted between the SD card slot and the battery compartment. Doing so can put pressure on the back of the touch display. 

 

If this isn't the case and the rear LCD touch screen display on your GoPro camera appears blank/black, you can try to perform a manual update. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229

Let us know how it goes.
 

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Tourist
Posts: 3

Re: GoPro 7 Black black screen

Hello @aenriquez. No, the SD card isn't inserted between the SD card slot and the battery compartment. 

Several vertical black lines appeared first, and the next time I turned on the camera the screen was blank/black.

I will try to perform a manual update.

Thanks!

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GoPro
Posts: 7,490

Re: GoPro 7 Black black screen

@fatheroftwins, let us know how it goes.

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Tourist
Posts: 3

Re: GoPro 7 Black black screen

Nothing has changed after update. Smiley Frustrated

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GoPro
Posts: 7,490

Re: GoPro 7 Black black screen

Thanks for going over the suggested troubleshooting step, @fatheroftwins. Please contact our Support Team so we can assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.