Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see if it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 1

GoPro 7 Black - Touchscreen not working > Manual Updated > Screen totally black out

[ New ]

Hi Team,

 

My gopro 7 black touchscreen wasn't working yesterday and I tried to find the solution here last night. I did the manual update via my SD Card just now and when it turned with a "tick", my screen even blackout and didn't show anything. 

 

WHAT SHOULD I DO?

 

 


Accepted Solutions
GoPro
Posts: 30,862

Re: GoPro 7 Black - Touchscreen not working > Manual Updated > Screen totally black out

[ New ]

Hi @braveridge3048

 

Please ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.

If it's not the case, a manual update is the next step. Please refer to https://gopro.com/update/

You may also reach out to our Support Team for further assistance.
https://gopro.com/help/ContactUs

 

Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.
 

Thanks!

Ej

 

View solution in original post


All Replies
GoPro
Posts: 30,862

Re: GoPro 7 Black - Touchscreen not working > Manual Updated > Screen totally black out

[ New ]

Hi @braveridge3048

 

Please ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.

If it's not the case, a manual update is the next step. Please refer to https://gopro.com/update/

You may also reach out to our Support Team for further assistance.
https://gopro.com/help/ContactUs

 

Heads up! Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.
 

Thanks!

Ej