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Sightseer
Posts: 3

GoPro 7 Black Stops Recording on its own

[ New ]

Hello,

 

I always used with a lot of success my GoPro hero 7 for short videos. As a review a 1h supposed footage of today, it abruptly ends after 32 minutes.

 

What I have done:

- updated to last firmware

- filmed again with different settings - still stopped after 34 minutes

- formatted SD card - stops after 36 minutes

- changed SD card - stops after 32 minutes

 

Voice commands are off, the camera is not clearly overheating (part around the lens a bit hot, nothing crazy...), and is plugged in the charger so no battery issues.

 

How could I fix this? Thanks for your help

GoPro
Posts: 30,743

Re: GoPro 7 Black Stops Recording on its own

[ New ]

Hi @epicboost74047

 

What SD cards have you used?

To test further, try plugging the camera without the battery.

See if you also observe the issue.

 

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.

 

Thanks!

Ej
 

Sightseer
Posts: 3

Re: GoPro 7 Black Stops Recording on its own

[ New ]

Hi there, without battery I could record for almost 1h and then I interrupted the video. So the solution would be to plug the camera to an external power source? Does not feel ideal ...

GoPro
Posts: 15,660

Re: GoPro 7 Black Stops Recording on its own

[ New ]

@epicboost74047, the camera's maximum battery capacity will vary based on settings, environmental conditions, and other factors. You may check this article that lists down the estimated runtime (in minutes) of the GoPro cameras. 

 

It is important to determine battery integrity to make sure that your camera works smoothly. You may perform a short record time test following the instructions here.
  

Should you get a runtime that is significantly shorter than the expected battery life, despite you using a recommended SD card and the camera being updated to the latest firmware, let our Support team know. This way, they can help you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives. 

Sightseer
Posts: 3

Re: GoPro 7 Black Stops Recording on its own

[ New ]

Thank you for your answer. I will indeed need to contact support because the run time is much less than in the table, but not because the battery runs out. Thanks for your help.

GoPro
Posts: 15,660

Re: GoPro 7 Black Stops Recording on its own

[ New ]

@epicboost74047, we appreciate you trying the suggested troubleshooting steps. Let us know if anything else comes up.