Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-274707%22%20slang%3D%22en-US%22%3EGoPro%207%20Black%20Promotion%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-274707%22%20slang%3D%22en-US%22%3EHi%20Just%20purchased%20product%20online%2C%20was%20tempted%20by%20promo%20code%20offering%20a%20free%20sd%20micro%20card%20and%20battery%20charger%20with%20camera.%20Applied%20promo%20code%20price%20came%20down%20then%20free%20items%20disappeared.%20Checked%20again%20saw%20minuscule%20%E2%80%9Csmall%20print%20%E2%80%9C.%20I%20should%20have%20realised%20the%20old%20adage%20is%20correct%20%E2%80%9Cnothing%20free%20in%20this%20life%E2%80%9D.%20Shame%20on%20you%20GoPro!!!If%20you%20make%20it%20clear%20very%20clear%20that%20the%20promo%20only%20applies%20to%20camera%20price%20then%20you%20would%20not%20have%20made%20a%20sale.%20This%20is%20obviously%20poor%20reflection%20on%20GoPro%20as%20a%20Company.%20Perhaps%20you%20will%20be%20kind%20enough%20to%20let%20me%20have%20the%20free%20items%20as%20offered%20despite%20the%20small%20print%20that%20took%20a%20serious%20amount%20of%20time%20to%20find%3F%20The%20items%20only%20disappeared%20once%20I%20had%20made%20the%20purchase%2C%20up%20to%20that%20point%20the%20screen%20was%20showing%20the%20free%20items%20included.%20HELP%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-274707%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-274708%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%207%20Black%20Promotion%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-274708%22%20slang%3D%22en-US%22%3EOnce%20you%20applied%20promo%20and%20before%20check%20out%20the%20free%20SD%20card%20is%20removed.%20I%20know%20this%20because%20I%20did%20the%20same%20thing.%3CBR%20%2F%3E%3CBR%20%2F%3EWhy%20on%20Earth%20do%20you%20think%20you%20should%20be%20entitled%20to%20both%20a%20discount%20AND%20a%20free%20SD%20card%3F%20The%20free%20SD%20card%20is%20to%20help%20entice%20people%20to%20buy%20and%20gives%20the%20discount%20if%20not%20needing%20to%20purchase%20a%20SD.%20If%20you%20don't%20need%20a%20new%20SD%20and%20would%20rather%20have%20the%20discount%20on%20the%20camera%2C%20then%20use%20the%20code.%20Both%20are%20incentives%2C%20but%20at%20no%20point%20do%20they%20say%20you%20get%20both%2C%20nor%20should%20you%20think%20they%20should.%20Shame%20on%20you%20for%20not%20paying%20better%20attention%20during%20the%20checkout%20process%2C%20and%20Shane%20in%20you%20for%20thinking%20that%20a%20company%20should%20give%20so%20much%20freely%20to%20you.%20Contact%20the%20Support%20Team%20and%20cancel%20your%20order.%20Reorder%20without%20the%20promo%20code%20if%20you%20want%20the%20free%20SD%20card%20instead.%20If%20the%20only%20way%20you%20want%20the%20camera%20is%20with%20a%20discount%20AND%20the%20SD%20card%2C%20either%20wait%20until%20GoPro%20or%20some%20other%20store%20offers%20something%20similar%2C%20or%20just%20don't%20own%20the%20camera.%20GoPro%20gives%20a%2030-day%20return%20policy.%20Do%20with%20it%20as%20you%20will.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-274709%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%207%20Black%20Promotion%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-274709%22%20slang%3D%22en-US%22%3EHarsh%20Daniel%2C%20I%20am%20an%20aged%20gentleman%20and%20take%20offers%20in%20good%20faith.%20This%20is%20not%20a%20good%20way%20to%20maintain%20good%20customer%20service.%20Still%20we%20are%20all%20entitled%20to%20an%20opinion%F0%9F%A4%A3%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-274771%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%207%20Black%20Promotion%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-274771%22%20slang%3D%22en-US%22%3E%3CP%3EBy%20any%20chance%20have%20you%20owned%20and%20used%20GoPros%20before%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThey%20are%20pretty%20geeky%20and%20take%20some%20quiet%20time%20to%20learn.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20don't%20mind%20that%20at%20all%2C%20but%20some%20do.%26nbsp%3B%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FP%3E%3CP%3EIf%20you%20do%2C%20you%20won't%20enjoy%20your%20GoPro%20and%20could%20join%20the%20many-complaints%20club.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMeanwhile%20I%20get%20awesome%20pics%20and%20vids%20each%20time%20if%20I%20shot%20well.%26nbsp%3B%20%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBut%20I%20am%20used%20to%20using%20them.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20bring%20this%20up%20since%20you%20are%20already%20uncomfortable%20with%20the%20experience.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-274857%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%207%20Black%20Promotion%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-274857%22%20slang%3D%22en-US%22%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F83694%22%20target%3D%22_blank%22%3E%40skysoarer3%3C%2FA%3E%3CBR%20%2F%3EI'm%20no%20spring%20chicken%20myself.%20Anyway%2C%20I%20do%20hope%20you%20enjoy%20your%20camera%20and%20also%20that%20you%20caught%20on%20that%20I%20was%20just%20parroting%20your%20words%20and%20tone.%20I%20get%20that%20you%20were%20disappointed%2C%20but%2C%20as%20you%20noted%2C%20my%20opinion%20is%20much%20different%20than%20yours.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20do%20want%20to%20make%20one%20thing%20clear%2C%20this%20is%20not%20the%20GoPro%20Support%20Team.%20This%20is%20just%20a%20member%20to%20member%20support%20community%2C%20so%20we%20are%20just%20a%20connection%20of%20people%20who%20own%20and%20use%20the%20cameras.%3CBR%20%2F%3E%3CBR%20%2F%3EGoPro%20cameras%20are%20actually%20very%20simple%20to%20use%2C%20just%20press%20the%20shutter%20and%20and%20it%20will%20start%20recording%2C%20but%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F68058%22%20target%3D%22_blank%22%3E%40stanleym7236%3C%2FA%3E%20is%20correct%20in%20that%20the%20advanced%20features%20and%20editing%20techniques%20can%20be%2C%20%22pretty%20geeky%20and%20take%20some%20quiet%20time%20to%20learn%22.%20If%20you%20have%20any%20questions%20or%20just%20want%20advice%20on%20how%20to%20get%20the%20best%20shots%2C%20feel%20free%20to%20post%20your%20questions.%20Positive%20attitudes%20are%20always%20welcome.%20Negative%20rants%20tend%20to%20get%20shot%20down%20(although%20you're%20bound%20to%20get%20a%20few%20trolls%20to%20jump%20on%20board).%3CBR%20%2F%3E%3CBR%20%2F%3EBest%20of%20luck%20and%20enjoy%20your%20camera!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-274894%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%207%20Black%20Promotion%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-274894%22%20slang%3D%22en-US%22%3E%3CBLOCKQUOTE%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F83694%22%20target%3D%22_blank%22%3E%40skysoarer3%3C%2FA%3E%26nbsp%3Bwrote%3A%3CBR%20%2F%3EHi%20Just%20purchased%20product%20online%2C%20was%20tempted%20by%20promo%20code%20offering%20a%20free%20sd%20micro%20card%20and%20battery%20charger%20with%20camera.%20Applied%20promo%20code%20price%20came%20down%20then%20free%20items%20disappeared.%20Checked%20again%20saw%20minuscule%20%E2%80%9Csmall%20print%20%E2%80%9C.%20I%20should%20have%20realised%20the%20old%20adage%20is%20correct%20%E2%80%9Cnothing%20free%20in%20this%20life%E2%80%9D.%20Shame%20on%20you%20GoPro!!!If%20you%20make%20it%20clear%20very%20clear%20that%20the%20promo%20only%20applies%20to%20camera%20price%20then%20you%20would%20not%20have%20made%20a%20sale.%20This%20is%20obviously%20poor%20reflection%20on%20GoPro%20as%20a%20Company.%20Perhaps%20you%20will%20be%20kind%20enough%20to%20let%20me%20have%20the%20free%20items%20as%20offered%20despite%20the%20small%20print%20that%20took%20a%20serious%20amount%20of%20time%20to%20find%3F%20The%20items%20only%20disappeared%20once%20I%20had%20made%20the%20purchase%2C%20up%20to%20that%20point%20the%20screen%20was%20showing%20the%20free%20items%20included.%20HELP%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CBR%20%2F%3E%3CBR%20%2F%3E%3CBR%20%2F%3ECongrats.%20and%20enjoy%20the%20camera%2C%20not%20happy%2C%20you%20have%20Options.%26nbsp%3B%20You%20shame%20Gopro%20for%20their%26nbsp%3B%20trickery%20sweet%3F%26nbsp%3B%20%26nbsp%3BWell%20it%20is%20laid%20out%26nbsp%3B%20nice%20and%20clear.%20I%20suggest%20to%20purchase%20elsewhere.or%26nbsp%3B%20like%20us%20old%20timer%2C%20pick%20the%20phone%20up%2C%20call%20855-635-3578%26nbsp%3B%20follow%20the%20prompt%26nbsp%3B%20and%20talk%20to%20a%26nbsp%3B%20rep%20to%20sell%20you.%3C%2FBLOCKQUOTE%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2

GoPro 7 Black Promotion

Hi Just purchased product online, was tempted by promo code offering a free sd micro card and battery charger with camera. Applied promo code price came down then free items disappeared. Checked again saw minuscule “small print “. I should have realised the old adage is correct “nothing free in this life”. Shame on you GoPro!!!If you make it clear very clear that the promo only applies to camera price then you would not have made a sale. This is obviously poor reflection on GoPro as a Company. Perhaps you will be kind enough to let me have the free items as offered despite the small print that took a serious amount of time to find? The items only disappeared once I had made the purchase, up to that point the screen was showing the free items included. HELP
Explorer
Posts: 11,599

Re: GoPro 7 Black Promotion

Once you applied promo and before check out the free SD card is removed. I know this because I did the same thing.

Why on Earth do you think you should be entitled to both a discount AND a free SD card? The free SD card is to help entice people to buy and gives the discount if not needing to purchase a SD. If you don't need a new SD and would rather have the discount on the camera, then use the code. Both are incentives, but at no point do they say you get both, nor should you think they should. Shame on you for not paying better attention during the checkout process, and Shane in you for thinking that a company should give so much freely to you. Contact the Support Team and cancel your order. Reorder without the promo code if you want the free SD card instead. If the only way you want the camera is with a discount AND the SD card, either wait until GoPro or some other store offers something similar, or just don't own the camera. GoPro gives a 30-day return policy. Do with it as you will.
Tourist
Posts: 2

Re: GoPro 7 Black Promotion

Harsh Daniel, I am an aged gentleman and take offers in good faith. This is not a good way to maintain good customer service. Still we are all entitled to an opinion🤣
Nomad
Posts: 209

Re: GoPro 7 Black Promotion

[ Edited ]

By any chance have you owned and used GoPros before?

 

They are pretty geeky and take some quiet time to learn.  

 

I don't mind that at all, but some do. 

If you do, you won't enjoy your GoPro and could join the many-complaints club. 

 

Meanwhile I get awesome pics and vids each time if I shot well.   

 

But I am used to using them.  

 

I bring this up since you are already uncomfortable with the experience.  

Explorer
Posts: 11,599

Re: GoPro 7 Black Promotion

@skysoarer3
I'm no spring chicken myself. Anyway, I do hope you enjoy your camera and also that you caught on that I was just parroting your words and tone. I get that you were disappointed, but, as you noted, my opinion is much different than yours.

I do want to make one thing clear, this is not the GoPro Support Team. This is just a member to member support community, so we are just a connection of people who own and use the cameras.

GoPro cameras are actually very simple to use, just press the shutter and and it will start recording, but @stanleym7236 is correct in that the advanced features and editing techniques can be, "pretty geeky and take some quiet time to learn". If you have any questions or just want advice on how to get the best shots, feel free to post your questions. Positive attitudes are always welcome. Negative rants tend to get shot down (although you're bound to get a few trolls to jump on board).

Best of luck and enjoy your camera!
Adventurer
Posts: 9,184

Re: GoPro 7 Black Promotion


@skysoarer3 wrote:
Hi Just purchased product online, was tempted by promo code offering a free sd micro card and battery charger with camera. Applied promo code price came down then free items disappeared. Checked again saw minuscule “small print “. I should have realised the old adage is correct “nothing free in this life”. Shame on you GoPro!!!If you make it clear very clear that the promo only applies to camera price then you would not have made a sale. This is obviously poor reflection on GoPro as a Company. Perhaps you will be kind enough to let me have the free items as offered despite the small print that took a serious amount of time to find? The items only disappeared once I had made the purchase, up to that point the screen was showing the free items included. HELP



Congrats. and enjoy the camera, not happy, you have Options.  You shame Gopro for their  trickery sweet?   Well it is laid out  nice and clear. I suggest to purchase elsewhere.or  like us old timer, pick the phone up, call 855-635-3578  follow the prompt  and talk to a  rep to sell you.