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Sightseer
Posts: 1

GoPro 7 Black GPS data no longer working

GPS data was working on previous firware, but I notice no longer. My old videos I can load up and the GPS stickers work in the Mobile app and in Quik desktop on my MacBook, but newer videos do not. I see this is reported in the 8 black too.

 

GoPro when are you going to fix this? Its a an important core function

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GoPro
Posts: 14,474

Re: GoPro 7 Black GPS data no longer working

Hello, @omaruk. To verify, is the GPS data also do not get displayed through GPS performance stickers in the GoPro App? If so, the camera must have not been able to maintain a consistent GPS lock for the duration of the recording. 

 

If you haven't yet, try manually updating camera firmware and try recording again. Make sure that the GPS icon on the camera is white prior to initiating a recording. There are also user-shared tips here that will help. 

 

We tested with a HERO7 Black with the latest firmware but we are unable to replicate the issue. We are able to get GPS gauges displayed in both Quik for desktop and the GoPro App. 

 

Should you continue to observe the same issue, please let our Support team at https://gopro.com/help/ContactUs know so they can assist you with the next steps. 

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Nomad
Posts: 942

Re: GoPro 7 Black GPS data no longer working

Correct. When the Hero7 displays this problem is due to a weak GPS signal (the problem with the Hero8 if different). As mentioned, you can find tips to improve your results here https://community.gopro.com/t5/GoPro-Metadata-Visualization-GPS/GoPro-GPS-not-working-Performance-st...