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Sightseer
Posts: 1

GoPro 7 Black Bizarre Behaviour, Failed Shutdown, Incorrect Display, Corrupted Files

Hi, since the most recent update i've had a few problem with my gopro that are badly affecting it's usability. 

 

1. i started a video two days ago using my phone app, when i finished talking i woke up my phone and went to stop the recording on the app but it wouldnt respond. The gopro itself would not also respond and as a result i had to pull the battery which corrupted two important files i could not re-record.

2.im constantly getting the info on the front screen that the gopro settings are 1440 50 even though ive set it on the back screen to 4K 24, the only way the front screen will change is by channing settings in the app. Plus the camera keep reverting to 4:3 mode even though i set it to 16:9 and NEVER change it!

3. I'm getting intermittent freezes where the unit freezes up and needs the battery pulled to get it back

4. Its not shutting down properly, today when i turned it off after a recording the screen went black but the three red lights all stayed on, again the only way to fix was to pull the battery

5. lastly this is cosmetic, im not happy with the way the front lens sits on my gopro, its a bit crooked and seems to be the way it was manufactured. When i first got it it kept getting fog inside the front lens cover even when it was humid, i got a replacement front lens protector sent out which seems to be better but it looks wonky and its not good manufacturing for a premium product.

 

My firmware is the latest one i updated last week and the gopro itself was purchased directly through the gopro store last year just after it was released. I'm using a sandisk 32GB extreme micro sd.

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Adventurer
Posts: 10,123

Re: GoPro 7 Black Bizarre Behaviour, Failed Shutdown, Incorrect Display, Corrupted Files

Perform a FULL (not quick) format of the SD card in your computer
Do a manual update and then go into preferences>reset> and factory rest the camera

The red lights are usually indicative of an issue with the SD card. The other issues may also be related. If the above doesn't resolve the issue, try another card. If it continues, contact the GoPro Support Team
Hiker
Posts: 13

Re: GoPro 7 Black Bizarre Behaviour, Failed Shutdown, Incorrect Display, Corrupted Files

see my issue as well... firmware v1.7 has bugs those haven't updated please avoid if possible until they have another update.

 

https://community.gopro.com/t5/Cameras/Won-t-shut-down-after-firmware-update-v1-7/m-p/308512