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%3CLINGO-SUB%20id%3D%22lingo-sub-249330%22%20slang%3D%22en-US%22%3EGoPro%206%20waiting%20for%20refund%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-249330%22%20slang%3D%22en-US%22%3EHi!%3CBR%20%2F%3EI%E2%80%99ve%20returned%20my%20GoPro%20hero%206%20and%20support%20told%20me%20twice%20that%20money%20was%20sent%2030%2F09.%20Now%20is%2015%2F10%20and%20i%20didnt%20get%20my%20money%20back.%20RMA-NL123800.%20Can%20someone%20from%20GoPro%20check%20this%3F%20Have%20you%20guys%20from%20community%20have%20same%20situation%3F%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-249330%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-249488%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%206%20waiting%20for%20refund%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-249488%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F75899%22%20target%3D%22_blank%22%3E%40mateuszc8178%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWe%20cannot%20check%20those%20details%20here%20in%20community%20but%20I%20suggest%20to%20check%20or%20coordinate%20as%20well%20with%20your%20bank%20so%20that%20they%20can%20check.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ENormally%20it%20takes%205%20to%2010%20business%20days%20to%20credit%20the%20money%20but%20I%20might%20be%20wrong.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIt's%20just%20based%20on%20my%20experience.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20try%20also%20to%20contact%20our%20customer%20support%20team.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThey%20might%20be%20able%20to%20assist.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-268327%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%206%20waiting%20for%20refund%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-268327%22%20slang%3D%22en-US%22%3ESame%20problem%3C%2FLINGO-BODY%3E
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Tourist
Posts: 1
Accepted Solution

GoPro 6 waiting for refund

Hi!
I’ve returned my GoPro hero 6 and support told me twice that money was sent 30/09. Now is 15/10 and i didnt get my money back. RMA-NL123800. Can someone from GoPro check this? Have you guys from community have same situation?

Accepted Solutions
GoPro
Posts: 3,505

Re: GoPro 6 waiting for refund

 

Hi @mateuszc8178,

 

We cannot check those details here in community but I suggest to check or coordinate as well with your bank so that they can check. 

 

Normally it takes 5 to 10 business days to credit the money but I might be wrong. 

It's just based on my experience. 

 

Please try also to contact our customer support team. 

 

They might be able to assist. 

 

Regards,

-Jay 

View solution in original post


All Replies
GoPro
Posts: 3,505

Re: GoPro 6 waiting for refund

 

Hi @mateuszc8178,

 

We cannot check those details here in community but I suggest to check or coordinate as well with your bank so that they can check. 

 

Normally it takes 5 to 10 business days to credit the money but I might be wrong. 

It's just based on my experience. 

 

Please try also to contact our customer support team. 

 

They might be able to assist. 

 

Regards,

-Jay 

Tourist
Posts: 6

Re: GoPro 6 waiting for refund

Same problem