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Tourist
Posts: 1

GoPro 6 footage won't open on mac

[ New ]

I cannot get my GoPro 6 footage to open on my 2017 iMac. 


Accepted Solutions
GoPro
Posts: 28,429

Re: GoPro 6 footage won't open on mac

[ New ]

Hi @jamesfruits

 

What error message are you getting?

What application are you using to play the files back?

Is there a chance these are HEVC files?

Check out HEVC Explained

 

Please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. 

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 28,429

Re: GoPro 6 footage won't open on mac

[ New ]

Hi @jamesfruits

 

What error message are you getting?

What application are you using to play the files back?

Is there a chance these are HEVC files?

Check out HEVC Explained

 

Please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. 

 

Thanks!

Ej