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12-31-2018 05:11 PM
GoPro 6 black parou de funcionar
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01-02-2019 09:07 AM
Re: GoPro 6 black parou de funcionar
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Hi @luishmaia
I am sorry to hear about what happened with your camera.
Please go over these steps to try to get your camera to power on again:
- Disconnect the camera from any external power source and remove SD card. Remove and reinsert battery.
- Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
- If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
- If still unable to get any sign of life from camera, remove the battery and connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, let it sit for 5 seconds and try to turn the camera on (with the battery still removed). NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
- If the camera does not turn on, try using a secondary USB Type-C cable.
- If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
- Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
- If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.
If all else fails, please reach out to our Support Team.
They are available via phone or chat. https://gopro.com/help/ContactUs
Thanks!
Ej
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01-02-2019 09:07 AM
Re: GoPro 6 black parou de funcionar
[ New ]
Hi @luishmaia
I am sorry to hear about what happened with your camera.
Please go over these steps to try to get your camera to power on again:
- Disconnect the camera from any external power source and remove SD card. Remove and reinsert battery.
- Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
- If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
- If still unable to get any sign of life from camera, remove the battery and connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, let it sit for 5 seconds and try to turn the camera on (with the battery still removed). NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
- If the camera does not turn on, try using a secondary USB Type-C cable.
- If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
- Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
- If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.
If all else fails, please reach out to our Support Team.
They are available via phone or chat. https://gopro.com/help/ContactUs
Thanks!
Ej