GoPro 6 black parou de funcionar

[luishmaia]

Comprei minha GoPro há menos de um ano e levei-a para uma viagem internacional. Ao realizar um passeio com ela, ela começou a dar erro na tela touchscreen e agora não liga mais. Estou tentando resetar e não consigo. Preciso de informações. Estou em Koh Phi Phi na Tailândia. Se tiver alguma autorizada aqui seria bom tbem!

[aragon1006 · Accepted solution]

Hi @luishmaia

I am sorry to hear about what happened with your camera.

Please go over these steps to try to get your camera to power on again: 

1. Disconnect the camera from any external power source and remove SD card. Remove and reinsert battery.
2. Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
3. If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
4. If still unable to get any sign of life from camera, remove the battery and connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, let it sit for 5 seconds and try to turn the camera on (with the battery still removed). NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
   • If the camera does not turn on, try using a secondary USB Type-C cable. 
5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.

If all else fails, please reach out to our Support Team.

They are available via phone or chat. https://gopro.com/help/ContactUs

Thanks!

Ej

[aragon1006 · Accepted solution]

Hi @luishmaia

I am sorry to hear about what happened with your camera.

Please go over these steps to try to get your camera to power on again: 

1. Disconnect the camera from any external power source and remove SD card. Remove and reinsert battery.
2. Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
3. If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
4. If still unable to get any sign of life from camera, remove the battery and connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, let it sit for 5 seconds and try to turn the camera on (with the battery still removed). NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera.
   • If the camera does not turn on, try using a secondary USB Type-C cable. 
5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.

If all else fails, please reach out to our Support Team.

They are available via phone or chat. https://gopro.com/help/ContactUs

Thanks!

Ej