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Hiker
Posts: 17
Accepted Solution

GoPro 6 Quick Fail???

I keep getting this error everytime I try to upload my footage off the 6 to Quick?

 

Wtf is going on now?

 

 

Screen Shot 2017-12-06 at 1.13.32 pm.png

Accepted Solutions
GoPro
Posts: 3,924

Re: GoPro 6 Quick Fail???

Hey @fireyflame5043,

 

Lets see if you can import if you create a new media folder. Give these steps a try:

 

Setting up Media Folders

A Media Folder, is a folder location on your computer that contains content from a GoPro camera. If you have GoPro media already stored in another folder on your computer, you should set that folder up as Media Folders. All GoPro media located in a Media Folder is displayed in the Quik for desktop Media Library.

There are two ways in which you can create a Media Folder:

  • Click the ADD MEDIA button in the Media Library
  • Manage Folders from within the Settings Window

Creating a Media Folder using the ADD MEDIA Button

User-added image

The steps below explain how to add a Media Folder using the ‘ADD MEDIA’ button:

  1. Click on the ADD MEDIA button in the upper left-hand corner of the Media Library.
  2. This displays a window that says, “LET’S FIND YOUR GOPRO MEDIA”.
  3. From there, click on the ADD FOLDER button, and browse to the location where the folder containing your GoPro content resides.
  4. Select the folder in the browser window and then click the ‘Select Folder’ button.
  5. Then click on the blue SAVE button or repeat this process if you have additional folders you would like to add.


NOTE: You cannot select the root of a hard drive as a Media Folder. Only actual folders may be selected as Media Folders and you can only select one at a time. Repeat the steps to add additional Media Folders.

After selecting a folder, the Quick for desktop application begins scanning the files in that folder and adds the media to the library. The Alert Icon indicates that the process has begun and will display an alert message when scanning is complete.

 

Let us know how it goes!

 

Cheers,

Ryan

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: GoPro 6 Quick Fail???

Hey @fireyflame5043,

 

Lets see if you can import if you create a new media folder. Give these steps a try:

 

Setting up Media Folders

A Media Folder, is a folder location on your computer that contains content from a GoPro camera. If you have GoPro media already stored in another folder on your computer, you should set that folder up as Media Folders. All GoPro media located in a Media Folder is displayed in the Quik for desktop Media Library.

There are two ways in which you can create a Media Folder:

  • Click the ADD MEDIA button in the Media Library
  • Manage Folders from within the Settings Window

Creating a Media Folder using the ADD MEDIA Button

User-added image

The steps below explain how to add a Media Folder using the ‘ADD MEDIA’ button:

  1. Click on the ADD MEDIA button in the upper left-hand corner of the Media Library.
  2. This displays a window that says, “LET’S FIND YOUR GOPRO MEDIA”.
  3. From there, click on the ADD FOLDER button, and browse to the location where the folder containing your GoPro content resides.
  4. Select the folder in the browser window and then click the ‘Select Folder’ button.
  5. Then click on the blue SAVE button or repeat this process if you have additional folders you would like to add.


NOTE: You cannot select the root of a hard drive as a Media Folder. Only actual folders may be selected as Media Folders and you can only select one at a time. Repeat the steps to add additional Media Folders.

After selecting a folder, the Quick for desktop application begins scanning the files in that folder and adds the media to the library. The Alert Icon indicates that the process has begun and will display an alert message when scanning is complete.

 

Let us know how it goes!

 

Cheers,

Ryan