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Tourist
Posts: 3

GoPro 6 Black won't read media card

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I have a GoPro 6 Black that works OK, but I cannot update it or use it, because it will not read the media card. I've tried all your online suggestions, but nothing works.


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GoPro
Posts: 14,208

Re: GoPro 6 Black won't read media card

[ New ]

@underwatercolor, there are some troubleshooting suggestions in this article - NO SD or SD ERR on Camera's LCD that will help. 

 

If the issue persists, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

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GoPro
Posts: 27,179

Re: GoPro 6 Black won't read media card

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Hi @underwatercolor

 

What SD card are you using?

Please make sure it is one from this list.

 

 

Thanks!

Ej

Tourist
Posts: 3

Re: GoPro 6 Black won't read media card

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SanDisk Extreme Plus 64 gb that works in my other GoPro

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Tourist
Posts: 3

Re: GoPro 6 Black won't read media card

[ New ]

Have already run through all the steps of resetting the camera, reformatting the card in my other GoPro, etc.

GoPro
Posts: 14,208

Re: GoPro 6 Black won't read media card

[ New ]

@underwatercolor, there are some troubleshooting suggestions in this article - NO SD or SD ERR on Camera's LCD that will help. 

 

If the issue persists, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.