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Hiker
Posts: 8
Accepted Solution

GoPro 5 no audio and beeps. Mechanical or software problem?

In one day, the speakers and microphone stopped working on my GoPro 5. The sound of video recording was lost, sound of beeps also. There were no falls or damage to the camera. I just update my camera to the v02.51 and audio is gone. Then i try to downgrade to the last version v02.00 but it didn't help. Also i try factory reset, camera defaults, format sd card, replace sd card, transfer files to my computer, but it didn't work for me. As if the whole camera went into silent mode((( Check the video please
- Now it's v02.51

- Beeps volume high

 


Accepted Solutions
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Hiker
Posts: 8

Re: GoPro 5 no audio and beeps. Mechanical or software problem?

Send my HERO5 black via warranty return after contacting with support

View solution in original post


All Replies
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Adventurer
Posts: 11,696

Re: GoPro 5 no audio and beeps. Mechanical or software problem?

I wonder if  the firmware is missing a  command or two, did you  retry to flash again firmware?

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Hiker
Posts: 8

Re: GoPro 5 no audio and beeps. Mechanical or software problem?

Yes, after downgrade to v02.00 I return to the v02.51 via Quik on my Windows pc

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Tourist
Posts: 1

Re: GoPro 5 no audio and beeps. Mechanical or software problem?

try to factory reset your hero 5 black it may help to refresh the firmware

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Hiker
Posts: 8

Re: GoPro 5 no audio and beeps. Mechanical or software problem?

Also i try factory reset, camera defaults, format sd card, replace sd card, transfer files to my computer, but it didn't work for me

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Adventurer
Posts: 11,696

Re: GoPro 5 no audio and beeps. Mechanical or software problem?

you did not mention this. I suggest   record a video , then go tp playback and see if you have sound via the speaker?  if  got no sound what so ever then  a wire or hardware to the speaker gave at the same time?

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Hiker
Posts: 8

Re: GoPro 5 no audio and beeps. Mechanical or software problem?

didn't work, still no any sound

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Adventurer
Posts: 11,696

Re: GoPro 5 no audio and beeps. Mechanical or software problem?

EIther pack it up return for a new, or get to gopro for an RMA for an exchange.  once off its done. what it  sounds like now.