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Sightseer
Posts: 1
Accepted Solution

GoPro 5 hero water in battery slot

Hi! Had my GoPro since February 2018! Went all around Asia and America, now in Cayman Islands! Had a day snorkling yesterday and it turned off. Found lots of water in the battery slot. Honestly I never dropped it once, can’t find any place where the water could have leaked in.
How do I contact somebody? Can’t make call right now. Bought in in UK as I was leaving there!
Thanks!

Accepted Solutions
GoPro
Posts: 5,311

Re: GoPro 5 hero water in battery slot

 

Hi @royalstar56040,

 

You can visit this website: https://gopro.com/help/ContactUs

Just explain what happened and our customer support team will check possible options for you. 

 

Just make sure that you still have the receipt since they need that together with the serial number. 

 

Regards,

-Jay

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All Replies
GoPro
Posts: 5,311

Re: GoPro 5 hero water in battery slot

 

Hi @royalstar56040,

 

You can visit this website: https://gopro.com/help/ContactUs

Just explain what happened and our customer support team will check possible options for you. 

 

Just make sure that you still have the receipt since they need that together with the serial number. 

 

Regards,

-Jay