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Sightseer
Posts: 1
Accepted Solution

GoPro 5 black will not auto upload

The GoPro stays on, "Starting upload... This may take a few minutes." It stays here forever. I have tried to reset my connections and my home network to no avail. Need a solution.

Accepted Solutions
GoPro
Posts: 10,213

Re: GoPro 5 black will not auto upload

 

Hi @kaleowallace

 

 

Has the auto upload worked before or is it just the first time you have set it up?

 

While there are a few variables in the Auto Upload set up, it's important to note that the feature is not currently compatible with Wi-Fi networks that have no password (open Wi-Fi networks), or those that require an acceptance of terms and conditions (e.g., public hot spots). In order to proceed, please ensure that all initial setup requirements are met. If symptoms persist, please perform a factory reset

 

In addition to this, please ensure that the camera and the app are both up to date.

 

If it's still the same, please let our Support Team know. You may reach them via phone or chat. https://gopro.com/help/ContactUs

 

Regards,

Ej

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All Replies
GoPro
Posts: 10,213

Re: GoPro 5 black will not auto upload

 

Hi @kaleowallace

 

 

Has the auto upload worked before or is it just the first time you have set it up?

 

While there are a few variables in the Auto Upload set up, it's important to note that the feature is not currently compatible with Wi-Fi networks that have no password (open Wi-Fi networks), or those that require an acceptance of terms and conditions (e.g., public hot spots). In order to proceed, please ensure that all initial setup requirements are met. If symptoms persist, please perform a factory reset

 

In addition to this, please ensure that the camera and the app are both up to date.

 

If it's still the same, please let our Support Team know. You may reach them via phone or chat. https://gopro.com/help/ContactUs

 

Regards,

Ej