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Reply
Tourist
Posts: 2
Accepted Solution

GoPro 5 black no funciona / does not work

Hola, mi cámara GoPro 5 black se apagó luego de tomar algunas fotos en la playa y no volvió a encender. Necesito por favor hacer uso de la garantía.

Hi, my GoPro 5 black camera turned off after take some pictures in the beach and it does not turn on again. I need use the warranty.

Accepted Solutions
Highlighted
GoPro
Posts: 8,348

Re: GoPro 5 black no funciona / does not work

Hi @grandstorm86441

 

Thank you trying the suggested troubleshooting steps.

 

You may reach our Support Team via phone or chat. Please try to reach them within their hours of operation. They should be available to help you with your concern.

https://gopro.com/help/ContactUs

 

 

Thanks!

EJ

View solution in original post


All Replies
GoPro
Posts: 8,348

Re: GoPro 5 black no funciona / does not work

Hi @grandstorm86441

 

If you follow these instructions it should get your HERO5 Black to power on again.

 

If the camera is still not turning on. Please contact our Support Team for the next steps. https://gopro.com/help/ContactUs

 

 

Thanks!

EJ

Tourist
Posts: 2

Re: GoPro 5 black no funciona / does not work

Hi EJ, I did the instructions and the Camara still not working. I’m trying to get in touch with customer service but I can’t find how. Do you know any email to contact them? Thanks
Highlighted
GoPro
Posts: 8,348

Re: GoPro 5 black no funciona / does not work

Hi @grandstorm86441

 

Thank you trying the suggested troubleshooting steps.

 

You may reach our Support Team via phone or chat. Please try to reach them within their hours of operation. They should be available to help you with your concern.

https://gopro.com/help/ContactUs

 

 

Thanks!

EJ