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Sightseer
Posts: 2
Accepted Solution

GoPro 5 Water Leaked

Hi, I have several GoPro Hero 5 Black which was bought a few months ago. When I used it last month diving at around 5m (~15ft) depth, the water leaked in as I can see the water inside the screen. I immediately switch it off and bring up to the surface. I have taken out the battery and let it dry in the pot of rice, however it is now confirmed dead. Please help me to resolve this. As I aware that, GoPro 5 has the waterproof rating up to 10m (33ft). Thanks.


Accepted Solutions
GoPro
Posts: 8,325

Re: GoPro 5 Water Leaked

Hello @harrisheng

 

Sorry to hear about what happened to the camera. We would like to know what cause the water damage in it so we can establish a path to resolution. Please get in touch with our Support team here https://gopro.com/help/ContactUs so they can walk you through the next steps. You can reach them by phone or chat. 

 

Best regards, 

Marius

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All Replies
GoPro
Posts: 8,325

Re: GoPro 5 Water Leaked

Hello @harrisheng

 

Sorry to hear about what happened to the camera. We would like to know what cause the water damage in it so we can establish a path to resolution. Please get in touch with our Support team here https://gopro.com/help/ContactUs so they can walk you through the next steps. You can reach them by phone or chat. 

 

Best regards, 

Marius

Sightseer
Posts: 2

Re: GoPro 5 Water Leaked

Thanks, @mariustanya for your help. I have sorted this out with one of the GoPro customer service personnel. 

GoPro
Posts: 10,671

Re: GoPro 5 Water Leaked

 

Glad to hear @harrisheng

 

Feel free to post back if you have further questions.

 

Regards,

Ej