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Sightseer
Posts: 1
Accepted Solution

GoPro 5 Sessions stops or stuck filming itself

After update firmware at december 2016, gopro 5 session stucks always I mean it is happened in every single video but at different time, and if not stop recording on time video will be failure saved. Recording don't stop by camera, and camera not shut down, it is just stuck at different time, and if not stop recording on time GoPro will be stuck for sure. Huge butt nut. What I supposed to do with camera for 400$ that cant recording properly.

Accepted Solutions
GoPro
Posts: 3,924

Re: GoPro 5 Sessions stops or stuck filming itself

Hi @loyalgorge82045,

 

I am sorry to hear that you are having some issues with that camera. It sounds like you are experiencing some freezing issues. This can be caused by a number of things the Camera, the SD Card, or the software on the camera. I would try removing the SD card and see if the camera still freezes up. If it no longer freezes, then the issue could be with the SD card. Here's some information on SD card recommendations. If you are still having issues give these steps a try: (Make sure to backup and footage as updating will erase the content of the SD Card)

Here are some troubleshooting steps to resolve the issue for you: Before proceeding make sure that you have turned off Wi-Fi and removed any BacPacs.

NOTE: Before proceeding make sure that you have turned off Wi-Fi and removed any BacPac accessories (if applicable) 

  1. If your camera is currently frozen, try to reset the camera by holding the MODE button for 10 seconds (hold the top SHUTTER button on the HERO Session / HERO4 Session).
  2. Should the camera not prompt a reset, remove and then reinsert the battery to get it unstuck (for cameras with integrated batteries, Step 1 will imitate a battery pull).  
  3. Make sure you have the most current software on your camera. Click here for instructions on how to check the software on your camera. If you're not sure you have the most current software on your camera, we recommend redoing the software update. Check out these pages for all of the latest camera software updates: 
  4. If you have the most current camera software, you may need to re-update the camera software. Often times this can correct any errors with the previous software installation.
  5. Format your microSD card one more time using the DELETE ALL function in the camera settings. Here are instructions: 
    • HERO5 Session
      • If you are unable to format the microSD card in your camera, here are instructions on how to do so through your Mac or Windows computer. 
  6. Determine whether removing the SD card from the camera alleviates the freezing (i.e., power the camera on without an SD card and see if the camera freezes while navigating the menus).
  7. Try a different, known good SD card. We recommend only purchasing name brand SD cards through reputable resellers. Check out our Recommended SD Card list.  There are both counterfeit and underperforming SD cards out in the marketplace, which can prevent proper functioning of your HD HERO camera's features.


If you are still having issue you can reach support directly by clicking HERE and they will be happy to help!

 

 

Best,

Ryan

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: GoPro 5 Sessions stops or stuck filming itself

Hi @loyalgorge82045,

 

I am sorry to hear that you are having some issues with that camera. It sounds like you are experiencing some freezing issues. This can be caused by a number of things the Camera, the SD Card, or the software on the camera. I would try removing the SD card and see if the camera still freezes up. If it no longer freezes, then the issue could be with the SD card. Here's some information on SD card recommendations. If you are still having issues give these steps a try: (Make sure to backup and footage as updating will erase the content of the SD Card)

Here are some troubleshooting steps to resolve the issue for you: Before proceeding make sure that you have turned off Wi-Fi and removed any BacPacs.

NOTE: Before proceeding make sure that you have turned off Wi-Fi and removed any BacPac accessories (if applicable) 

  1. If your camera is currently frozen, try to reset the camera by holding the MODE button for 10 seconds (hold the top SHUTTER button on the HERO Session / HERO4 Session).
  2. Should the camera not prompt a reset, remove and then reinsert the battery to get it unstuck (for cameras with integrated batteries, Step 1 will imitate a battery pull).  
  3. Make sure you have the most current software on your camera. Click here for instructions on how to check the software on your camera. If you're not sure you have the most current software on your camera, we recommend redoing the software update. Check out these pages for all of the latest camera software updates: 
  4. If you have the most current camera software, you may need to re-update the camera software. Often times this can correct any errors with the previous software installation.
  5. Format your microSD card one more time using the DELETE ALL function in the camera settings. Here are instructions: 
    • HERO5 Session
      • If you are unable to format the microSD card in your camera, here are instructions on how to do so through your Mac or Windows computer. 
  6. Determine whether removing the SD card from the camera alleviates the freezing (i.e., power the camera on without an SD card and see if the camera freezes while navigating the menus).
  7. Try a different, known good SD card. We recommend only purchasing name brand SD cards through reputable resellers. Check out our Recommended SD Card list.  There are both counterfeit and underperforming SD cards out in the marketplace, which can prevent proper functioning of your HD HERO camera's features.


If you are still having issue you can reach support directly by clicking HERE and they will be happy to help!

 

 

Best,

Ryan