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Tourist
Posts: 3
Accepted Solution

GoPro 5 Black - photo with lines

I bought a GoPro 5 Back last week and I have problems with some photos. When a photo has some part bright, it always shows many lines like the photo.


Photo Settings

Config

 

Photo with the problem

Sample

 

Another photo (sky)

GOPR0989.jpg


Accepted Solutions
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Explorer
Posts: 12,858

Re: GoPro 5 Black - photo with lines

Definitely not normal behavior. You should contact the GoPro Support Team https://gopro.com/help/PKBContactus to arrange for a replacement or take the camera back to where you purchased it for an exchange. If you purchased the camera in a store it will be much faster for you to just exchange the camera.

What SD card are you using? I doubt it's the card but they have been known to cause some strange behavior. If it's one of these, https://gopro.com/help/articles/Block/microSD-Card-Considerations then you can rule it out.

View solution in original post

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Adventurer
Posts: 11,719

Re: GoPro 5 Black - photo with lines

  if yours is a store bought camera stil lable to return, do so  then to o what  Dan said, then you be waiting a month or more for an exchange, but that is what you are going to have to do of you  can not figure out your issue.  The  sd card is not fast enough it may cause issues, if htey are online purchased cards of resellers they can be fakes.  so it is best to have ordered direct on amazon, or stores then resellers. and on gopros list

 

 the first one clearly shows that issue  leads to the sensor if asked if not the card.

View solution in original post


All Replies
Highlighted
Explorer
Posts: 12,858

Re: GoPro 5 Black - photo with lines

Definitely not normal behavior. You should contact the GoPro Support Team https://gopro.com/help/PKBContactus to arrange for a replacement or take the camera back to where you purchased it for an exchange. If you purchased the camera in a store it will be much faster for you to just exchange the camera.

What SD card are you using? I doubt it's the card but they have been known to cause some strange behavior. If it's one of these, https://gopro.com/help/articles/Block/microSD-Card-Considerations then you can rule it out.
Highlighted
Tourist
Posts: 3

Re: GoPro 5 Black - photo with lines

I have tried with these SD cards. Both have the same problem with photos and videos.

I will try to take the camera back.
Thanks.

IMG_20170806_101301.jpg

Highlighted
Adventurer
Posts: 11,719

Re: GoPro 5 Black - photo with lines

  if yours is a store bought camera stil lable to return, do so  then to o what  Dan said, then you be waiting a month or more for an exchange, but that is what you are going to have to do of you  can not figure out your issue.  The  sd card is not fast enough it may cause issues, if htey are online purchased cards of resellers they can be fakes.  so it is best to have ordered direct on amazon, or stores then resellers. and on gopros list

 

 the first one clearly shows that issue  leads to the sensor if asked if not the card.

Highlighted
Tourist
Posts: 3

Re: GoPro 5 Black - photo with lines

Folks, 
I have exchanged the GoPro in the store that I have bought. Smiley Very Happy
Thank you so much for your help

Highlighted
Adventurer
Posts: 11,719

Re: GoPro 5 Black - photo with lines

now that it is all squared away, you're good to go then be stuck with a gopro that is   with issues. good for you