Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Is your GoPro gear up to date? Check to see If it is on our Update page.
Posts: 2

GoPro 4 sound issue

[ New ]

I have a grey addition GoPro 4 and every feture works on it except it stopped recording sound. The sd card has not been replaced but the sd card is clear of everything. Any thoughts on what is the problem.

Posts: 13,045

Re: GoPro 4 sound issue

[ New ]
A wire or soldering joint could be loose.

You can first try performing a manual update and then reset the camera to see if it fixes the issue.

Make sure you are using a SD card from this list

Go to the Update page and choose your HERO4 Silver camera.
Under "Other ways to update" at the base of the page, click "Update your camera manually."
Enter your Serial Number and other requested information, click Next Step.
Click "Download Update."
Click "Click here to download firmware."
Once downloaded, Extract (unzip) the file. You will get a folder named UPDATE with files inside. Save this to your computer.

Using a USB/SD adapter, insert your SD card into the computer. Find the card using Windows Explorer (or Finder on Mac) and perform a FULL (not Quick) format.

Once the format is complete, copy the UPDATE folder (not to the blank SD card

Eject the card and insert into your camera. Power on the camera using the side Mode/Power button and let the update run.

Once done:
Press the Mode (front) button until you see the Setup Gear icon.
Press the Shutter (top) button to select it.
Press the Mode (front) button until Reset Cam is highlighted.
Press the Shutter (top) button to select it.
Press the Mode (front) button to highlight Reset.
Press the Shutter (top) button to select it.
When the camera powers on, it will be set to all of the factory defaults.

If this doesn't resolve your issue, you can contact GoPro Support and see what options they have for you. Obviously the camera is out of warranty, but if you can always use it as a Trade Up

If you are going to do the Trade Up, you might as well try to fix the camera yourself. You can find repair guides and parts here
Posts: 13,877

Re: GoPro 4 sound issue

[ New ]

I look at the sdxc card first, decide if it went bad. do we need to giver further info about sd cards?

Posts: 2

Re: GoPro 4 sound issue

[ New ]

what does the download error sign look like. When i try to up date the devise it has an arrow pointing downward and then a circle with a line through it im assuming it didnt update properly.

Posts: 6,097

Re: GoPro 4 sound issue

[ New ]

Hi @sunnyjump00340,


That icon means your camera is updating. 

It should only take 2 to 5 minutes or sometimes even less than 2 minutes. 


If your camera is stuck on update, please use other SD card.