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Tourist
Posts: 3
Accepted Solution

GoPro 4 silver front LCD cracked back LCD turned off

Can someone please provide for me the front menu tree for software version 5.00 to walk me through turning on the back display please. Thanks you!!!!

Accepted Solutions
GoPro
Posts: 3,924

Re: GoPro 4 silver front LCD cracked back LCD turned off

Hi @treflip,

 

If you manually update the camera it should restore the camera to default settings which would allow you to see that rear LCD Screen: https://gopro.com/support/product-update/register-camera

 

Best,

Ryan

 

 

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: GoPro 4 silver front LCD cracked back LCD turned off

Hi @treflip,

 

If you manually update the camera it should restore the camera to default settings which would allow you to see that rear LCD Screen: https://gopro.com/support/product-update/register-camera

 

Best,

Ryan

 

 

Tourist
Posts: 3

Re: GoPro 4 silver front LCD cracked back LCD turned off

@ryanv12566

Hello

 

i can't get through the registration process. I bough the drone used and it came with the camera.

the website just sits there after I put in my serial and email.

 

can you post the menu clicks with the mode and shutter buttons to get to the show back LCD. I have messaged GoPro on their Facebook and haven't heard back and I have been on hold with the phone support for over an hour now and no one has picked up. GoPro has not helped me at all!!!

Tourist
Posts: 3

Re: GoPro 4 silver front LCD cracked back LCD turned off

@ryanv12566

 

So no fault of your own but the link you provided pointed to the GoPro Hero 5 page which didn't allow my serial to go through. After googling around I was able to bring up the GoPro Hero 4 registration site (the exact same link!)

 

I was able to update my camera and bring back the rear lcd display. So that's great but I spent over an hour on the phone just waiting for customer support to answer (they answered after exactly 1:08 min!) and the lady had absolutely no idea how to navigate the front lcd menu and she was technical support! Plus I searched through help and couldn't find the menu tree for the front lcd and the suggestions for getting the rear lcd back up jumped to certain menus and didn't walk through from the beginning. GoPro is not thorough with it's support!

 

I uploaded snippits of both webpages to show the problem with how GoPro codes it's website's urls. It is plain that the url is the same but the webpage is different. How do they expect the casual user to find the correct webpage!

 

GoPro hero 4

hero4.PNG

 

 

 

 

GoPro Hero 5

hero5.PNG