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Sightseer
Posts: 1
Accepted Solution

GoPro 3+ wont take Photos but Video is fine

Hi

 

I have a GoPro 3+ that simply wont take a photo, but Video is absolutely fine.  When I try to take a photo, it just hangs and I need to remove the battery for it to come back to life. 

 

Steps taken are:

 

1.  Turn on the camera

2.  Press mode button and select Photo

3.  Press the shutter button

4.  Camera beeps

5.  Camera hangs

6.  After that, pressing the Shutter or Mode button has no effect

 

The counter remains at 00

 

I have tried a different battery, SD Card, updated the firmware (HD3.10.03.02), but nothing works.

 

Anyone any ideas ?

 

I was wondering if there were any logs that could be turned on


Thanks


Accepted Solutions
GoPro Community Manager
Posts: 5,875

Re: GoPro 3+ wont take Photos but Video is fine

@kernowkiwi - Updating the firmware is a great first step. If you did that using the app, try doing a manual update just to be sure. Instructions on that are at https://gopro.com/update/hero3_plus.

 

If you did that and are still having issues, our team at https://gopro.com/help/ContactUs can try to help.

 

Jeff

View solution in original post


All Replies
GoPro Community Manager
Posts: 5,875

Re: GoPro 3+ wont take Photos but Video is fine

@kernowkiwi - Updating the firmware is a great first step. If you did that using the app, try doing a manual update just to be sure. Instructions on that are at https://gopro.com/update/hero3_plus.

 

If you did that and are still having issues, our team at https://gopro.com/help/ContactUs can try to help.

 

Jeff