Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-119728%22%20slang%3D%22en-US%22%3EGoPro%203%20won't%20update%20so%20i%20can't%20update%20wifi%20password%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-119728%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20need%20to%20update%20the%20wifi%20password%20on%20my%20GoPro%20silver%203.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20tried%20following%20the%20steps%20but%20it%20will%20not%20allow%20me%20to%20drag%20the%20update%20onto%20the%20camera.%26nbsp%3B%3C%2FP%3E%3CP%3EWhen%20I%20take%20the%20sd%20card%20out%20and%20put%20the%20update%20on%20to%20the%20card%20then%20insert%20it%20back%20in%20it%20won't%20update%20either.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20tried%203%20sd%20cards%2C%20tried%20clearing%20and%20reformatting%20two%20of%20the%20cards%20and%20one%20of%20the%20cards%20was%20brand%20new.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENothing%20has%20worked.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIs%20there%20a%20way%20I%20can%20reset%20the%20whole%20camera%20so%20that%20the%20wifi%20password%20resets%20to%20the%20default%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI've%20read%20so%20many%20forums%20with%20users%20experiencing%20the%20same%20issue.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20can%20you%20advise%20what%20i%20can%20do%20to%20resolve%20this%20or%20because%20i%20can't%20connect%20it%20to%20the%20app%20with%20out%20the%20wifi%20%3A(%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%2C%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-119728%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO3%3A%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-119889%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%203%20won't%20update%20so%20i%20can't%20update%20wifi%20password%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-119889%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F50048%22%20target%3D%22_blank%22%3E%40tiffanym32%3C%2FA%3E%20-%20The%20HERO3%20cameras%20are%20a%20little%20different.%20Here's%20a%20variation%20to%20try%20if%20the%20way%20you%20did%20it%20didn't%20work.%20Instead%20of%20moving%20the%20Update%20folder%20over%20to%20the%20SD%20card%2C%20try%20moving%20the%20files%20in%20that%20Update%20folder%20out%20of%20that%20folder%20and%20up%20into%20the%20root%20directory%20on%20the%20SD%20card.%20Then%2C%20pop%20that%20into%20the%20camera%20and%20turn%20the%20camera%20on.%20The%20update%20should%20start%20from%20there.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-120073%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%203%20won't%20update%20so%20i%20can't%20update%20wifi%20password%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-120073%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20Jeff%20this%20has%20worked%20a%20treat%20%3A)%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-196755%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%203%20won't%20update%20so%20i%20can't%20update%20wifi%20password%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-196755%22%20slang%3D%22en-US%22%3E%3CP%3EIf%20the%20above%20solutions%20do%20not%20work%20for%20you...and%20I%20tried%20every%20iteration%20of%20them%20I%20could...consider%20updating%20not%20only%20the%20WiFi%20password%2C%20but%20the%20firmware%20as%20well.%26nbsp%3B%20When%20i%20went%20back%20and%20selected%20to%20update%20both%20from%20the%20GoPro%20site%20(vs%20just%20the%20wifi%20password)%2C%20my%20Hero%203%2B%20updated%20perfectly.%20Appreciate%20everyone%20who%20has%20shared%20their%20solutions.%26nbsp%3B%20See%20this%20YouTube%20(hope%20it%20works)%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fwww.bing.com%2Fvideos%2Fsearch%3Fq%3DGoPro%2BHero%2B3%2BIncorrect%2BPassword%26amp%3B%26amp%3Bview%3Ddetail%26amp%3Bmid%3DD13CD4504B2BAA0A1C26D13CD4504B2BAA0A1C26%26amp%3B%26amp%3BFORM%3DVRDGAR%26nbsp%3B%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.bing.com%2Fvideos%2Fsearch%3Fq%3DGoPro%2BHero%2B3%2BIncorrect%2BPassword%26amp%3B%26amp%3Bview%3Ddetail%26amp%3Bmid%3DD13CD4504B2BAA0A1C26D13CD4504B2BAA0A1C26%26amp%3B%26amp%3BFORM%3DVRDGAR%26nbsp%3B%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-289265%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%203%20won't%20update%20so%20i%20can't%20update%20wifi%20password%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-289265%22%20slang%3D%22en-US%22%3ETHANK%20YOU%20FOR%20THIS!%20I've%20spent%20hours%20trying%20to%20do%20the%20update%20on%20my%20Hero3%20by%20moving%20the%20UPDATE%20folder%20to%20the%20SD%20card.%20Simply%20moving%20the%20files%20within%20the%20UPDATE%20folder%20to%20the%20root%20of%20the%20SD%20card%20did%20the%20update.%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 2
Accepted Solution

GoPro 3 won't update so i can't update wifi password

Hi, 

 

I need to update the wifi password on my GoPro silver 3.

 

I have tried following the steps but it will not allow me to drag the update onto the camera. 

When I take the sd card out and put the update on to the card then insert it back in it won't update either. 

 

I have tried 3 sd cards, tried clearing and reformatting two of the cards and one of the cards was brand new. 

 

Nothing has worked. 

 

Is there a way I can reset the whole camera so that the wifi password resets to the default?

 

I've read so many forums with users experiencing the same issue.

 

Please can you advise what i can do to resolve this or because i can't connect it to the app with out the wifi :(

 

Thank you, 

 

 

 


Accepted Solutions
Sightseer
Posts: 2

Re: GoPro 3 won't update so i can't update wifi password

If the above solutions do not work for you...and I tried every iteration of them I could...consider updating not only the WiFi password, but the firmware as well.  When i went back and selected to update both from the GoPro site (vs just the wifi password), my Hero 3+ updated perfectly. Appreciate everyone who has shared their solutions.  See this YouTube (hope it works): https://www.bing.com/videos/search?q=GoPro+Hero+3+Incorrect+Password&&view=detail&mid=D13CD4504B2BAA...

View solution in original post


All Replies
GoPro Community Manager
Posts: 5,837

Re: GoPro 3 won't update so i can't update wifi password

@tiffanym32 - The HERO3 cameras are a little different. Here's a variation to try if the way you did it didn't work. Instead of moving the Update folder over to the SD card, try moving the files in that Update folder out of that folder and up into the root directory on the SD card. Then, pop that into the camera and turn the camera on. The update should start from there.

 

Jeff

Sightseer
Posts: 2

Re: GoPro 3 won't update so i can't update wifi password

Thanks Jeff this has worked a treat :)

Sightseer
Posts: 2

Re: GoPro 3 won't update so i can't update wifi password

If the above solutions do not work for you...and I tried every iteration of them I could...consider updating not only the WiFi password, but the firmware as well.  When i went back and selected to update both from the GoPro site (vs just the wifi password), my Hero 3+ updated perfectly. Appreciate everyone who has shared their solutions.  See this YouTube (hope it works): https://www.bing.com/videos/search?q=GoPro+Hero+3+Incorrect+Password&&view=detail&mid=D13CD4504B2BAA...

Sightseer
Posts: 1

Re: GoPro 3 won't update so i can't update wifi password

THANK YOU FOR THIS! I've spent hours trying to do the update on my Hero3 by moving the UPDATE folder to the SD card. Simply moving the files within the UPDATE folder to the root of the SD card did the update.