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Tourist
Posts: 2
Accepted Solution

GoPro 3+ Silver Edition Crashing and not recording video

I have a 3+ silver edition and I love to go kayaking with it and shoot video and photos during the trips. I used to have both batteries but I recently lost my main one and I had no problems with the camera but since I’ve been using the back up battery my camera shows it’s recording but doesn’t and it shuts down/ crashes while recording. I haven’t updated it since I got it (2015/16) but I’ve never had a problem.

1) what can I do to fix the crashing? Buy a new battery?
2) is it going to make the problem worse if I update the camera?
3) is it bad for it if I haven’t updated it in sequence?

Thanks K

Accepted Solutions
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GoPro
Posts: 6,097

Re: GoPro 3+ Silver Edition Crashing and not recording video

Hi @kbontrager12,

Looks like it's an SD card issue for me. 

Try to manually update your camera or get a new one. 
List of recommended SD card: https://gopro.com/help/articles/Block/microSD-Card-Considerations 

How to install Update Manually: https://gopro.com/help/articles/How_To/Software-Update-Instructions-for-HERO3plus-Cameras (Make sure to follow manual update steps)

To answer your other question:

Updating your camera can actually help and it might resolve the issue.
And it's not really bad if you're not updating it but I suggest to do it since Update can help most of the time.

If you need real time assistance/step by step instruction please contact GoPro Support: https://gopro.com/help/ContactUs

Regards,

-Jay 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 6,097

Re: GoPro 3+ Silver Edition Crashing and not recording video

Hi @kbontrager12,

Looks like it's an SD card issue for me. 

Try to manually update your camera or get a new one. 
List of recommended SD card: https://gopro.com/help/articles/Block/microSD-Card-Considerations 

How to install Update Manually: https://gopro.com/help/articles/How_To/Software-Update-Instructions-for-HERO3plus-Cameras (Make sure to follow manual update steps)

To answer your other question:

Updating your camera can actually help and it might resolve the issue.
And it's not really bad if you're not updating it but I suggest to do it since Update can help most of the time.

If you need real time assistance/step by step instruction please contact GoPro Support: https://gopro.com/help/ContactUs

Regards,

-Jay 

Highlighted
Tourist
Posts: 2

Re: GoPro 3+ Silver Edition Crashing and not recording video

Thank you Jay! I’ll give it a shot tomorrow