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Sightseer
Posts: 1

GoPro 3 Black / WiFi and Shutter button not responding

[ New ]

Hello,

 

and greetings from Finland. 

My GoPro 3 Black starts up with no problem, but for some reason the WiFi button and the Shutter button don't do anything. 

I found someone saying that this could be a firmware problem, so I successfully updated the firmware to v03.00 through GoPro site.

However, the situation remains the same.

 

The device has not been used much over the years, has not been hit hard or damaged in any way to my knowledge. It looks like in good condition, buttons feel responsive, and overall I would say it is in very good condition .. apart from not working properly :D

 

What should I do? Thank you in advance for help!

 

Regards,

 

Jere

GoPro
Posts: 14,088

Re: GoPro 3 Black / WiFi and Shutter button not responding

[ New ]

@jerev703, if the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.