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Sightseer
Posts: 2
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Go pro

My go pro screen is frozen with everything on the he screen ready to take a picture but the picture is black what can I do

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GoPro
Posts: 9,981

Re: Go pro

Hello @brockwhiston

 

Sorry to hear about the frozen screen. If this is the first time that it happened, see if turning the camera off, then on will help. Freezing is an indication of an issue with either the camera's firmware or the SD card being used. Try the following:

Let us know how it goes. 

 

Thanks, 
Marius

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Highlighted
GoPro
Posts: 9,981

Re: Go pro

Hello @brockwhiston

 

Sorry to hear about the frozen screen. If this is the first time that it happened, see if turning the camera off, then on will help. Freezing is an indication of an issue with either the camera's firmware or the SD card being used. Try the following:

Let us know how it goes. 

 

Thanks, 
Marius

Highlighted
Sightseer
Posts: 2

Re: Go pro

Thank you so much i have tried this and managed to get the screen on but now when I turn it off instead of turning off its taking loads of pictures ?
Thank you
Brock
Sorry it's just I go to Australia tomorrow and really wanna be able to take photos
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GoPro
Posts: 5,842

Re: Go pro

 

Hi @brockwhiston

 

May I know how do you turn it on and off? 

Also will you be able to record a video of what's happening? 

 

You can post it on dropbox or youtube and share the link here so that we can check. 

 

Regards,

-Jay