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Anonymous
Posts: 0
Accepted Solution

Go pro won't connect

Hi
My go pro won't connect to my MacBook Air. Is a session 4 hero black. I'm using the usb cable supplied from the box. The GoPro is charging and USB light is on the screen but I can view the GoPro in the finder

Accepted Solutions
GoPro
Posts: 1,753

Re: Go pro won't connect

Hi @Anonymous,

 

Thanks for posting to the Community! It sounds like your camera is connected up the right way, however it is normal for it not to show up in Finder. The camera is read as a smart device rather than a mass storage device and as such you would want to access it by opening up the GoPro App for Desktop. You can also use the built-in application Image Finder on your Mac to see the footage on the card. 

 

And finally, you can also plug the SD card directly into the computer using an SD adapter to see into the card directly in Finder. From there you can see all the files inside and drag and drop them. I still recommend using the GoPro App for Desktop, however, since it's a lot easier to see and manage your footage quickly that way. 

 

I hope that info helps!

View solution in original post


All Replies
GoPro
Posts: 1,753

Re: Go pro won't connect

Hi @Anonymous,

 

Thanks for posting to the Community! It sounds like your camera is connected up the right way, however it is normal for it not to show up in Finder. The camera is read as a smart device rather than a mass storage device and as such you would want to access it by opening up the GoPro App for Desktop. You can also use the built-in application Image Finder on your Mac to see the footage on the card. 

 

And finally, you can also plug the SD card directly into the computer using an SD adapter to see into the card directly in Finder. From there you can see all the files inside and drag and drop them. I still recommend using the GoPro App for Desktop, however, since it's a lot easier to see and manage your footage quickly that way. 

 

I hope that info helps!

Sightseer
Posts: 2

Re: Go pro won't connect

I have a Hero+.  Camera is plugged in to my MacBook Pro.  It's charging.  When I plug it in, the "USB Connected" screen shows up momentarily on my camera, then goes away.  My past gopros immediately showed up on my desktop on MacBook Pro.

 

Ideas?

 

I can go get a mini SD card adapter, but it seems I should be able to connect by USB.

 

Thanks!

GoPro
Posts: 1,753

Re: Go pro won't connect

Hey @redboost8736,

 

Yes you should be able to. Have you tried any other cables to connect to that computer? That might help. Or you can try formatting the card and then trying to import through the cable again.