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Tourist
Posts: 2
Accepted Solution

Go pro stop filming on battery only

Hello,

my hero 2014 stop filming after a while, it can be 1min or more than 30 min... i thought it was the battery so i changed it then maybe it could be the sd card but with an other class 10 sd card, same problem my gopro stopped filming. BUT when my hero gopro is plugged with usb cable for charging, the problem is not anymore ! It works perfectly and filmed during more than four hours without stopping. Any ideas ? Thanks 


Accepted Solutions
GoPro
Posts: 6,198

Re: Go pro stop filming on battery only

Hello @quickgorge316

 

There might be an issue with the camera itself but we cannot say for certain yet. Have you been able to do a manual update on the camera? See if doing this corrects the issue. You can follow this link for guide on how to do it. 

If the issue persists even after the manual update, it would be best to contact Support team for further assistance. You can reach them here: https://gopro.com/help/ContactUs

 

Best regards, 
Marius

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All Replies
GoPro
Posts: 6,198

Re: Go pro stop filming on battery only

Hello @quickgorge316

 

There might be an issue with the camera itself but we cannot say for certain yet. Have you been able to do a manual update on the camera? See if doing this corrects the issue. You can follow this link for guide on how to do it. 

If the issue persists even after the manual update, it would be best to contact Support team for further assistance. You can reach them here: https://gopro.com/help/ContactUs

 

Best regards, 
Marius

Tourist
Posts: 2

Re: Go pro stop filming on battery only

Thank you i will contact them. I did 3 days ago a manual update with success but’the problem still exists.

GoPro
Posts: 6,198

Re: Go pro stop filming on battery only

Hello @quickgorge316

 

Thank you! Please feel free to post back on this thread to let us know how it goes with Support. 

 

Best regards, 

Marius