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Reply
Tourist
Posts: 4

Go pro power

Hi I have just purchased a new hero 7 black and I have charged up and not really used it and the battery is already dead. I have had a look at other threads on this and they talk about reloading the updates, but there does not appear to be a simple way of doing this. It has been very frustrating so far and not the the best user experience so far
GoPro
Posts: 2,896

Re: Go pro power

Sorry to hear about the trouble, @pantaloon. Typically, battery drain issue indicates a problem with either the battery, firmware error, or the camera itself. 

 

It is important to determine battery integrity to make sure that your camera works smoothly. You may perform a short record time test through the instructions here.

 

In addition to this, reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

  

Should you get a runtime that is significantly shorter than the expected battery life, despite you using a recommended SD card and the camera being updated to the latest firmware, let our Support team know. This way, they can help you with the next steps. You may reach them by phone or chat.

 

Hopefully this helps!

 

Ann

 

Tourist
Posts: 4

Re: Go pro power

Many thanks I will try that and see what happens.

I do have another question.

I have set up my account and I appear to have the nickname @pantaloon, where did that come from as I did not select it and do not want it. I am also being told that i will get a verification email, but I still have not had anything. Is this normal
Tourist
Posts: 4

Re: Go pro power

I have followed the instructions above and have found no manual process to update the firmware, just the app or desktop are offered, maybe need to look at this please
GoPro
Posts: 7,874

Re: Go pro power

Hello @pantaloon. The manual update portion does not show up if you are accessing the website through a mobile device as the process could only be done on a computer. If you happen to be using a computer already, ,please make sure that the page is maximized to see all options. I have copied the steps below for easy reference: 

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system. 

Prior to the update process, make sure that the camera is fully charged and that the SD card is formatted.

 

Your nickname was automatically assigned, at random, by the system. To customize it, login in to your GoPro account then click on the profile icon on the upper right hand side. Choose Settings then under User Info look for Username. Please note that you can change the nickname once per hour. If you're having issues as you go through this process, you can try using a different browser and/or clear the cookies on your current browser.

 

We hope to hear back from you. Feel free to post back for any other questions or concerns. Thanks!

Tourist
Posts: 4

Re: Go pro power

I have not had a chance to do this, although disconnecting from my phone has helped as that was draining the battery
Adventurer
Posts: 9,273

Re: Go pro power

 really not that hard, Maybe you  can send the camera in so GoPro can flash it for you?  What do you say GoPro. you do not do that right?

 

 

Explorer
Posts: 11,707

Re: Go pro power

What SD card (make/model/size) are you using?

When possible, don't store your battery in the camera.
If you must, once charging is complete, remove the battery and SD card. Press the side Mode button for about 10 seconds and the reinsert the SD card and then battery.

It's not common for battery drains to happen, but can happen. Especially if the camera gets stuck in a loop scanning the SD card.

Other things to do:
Perform a full format (not quick) if your card in your computer (this will scan for bad sectors)
Always format your card in the camera before capturing media and then again after transferring to your computer or mobile device (this will wipe the car of media and rebuild your cards tables)
Only use recommended SD cards https://gopro.com/help/articles/block/microSD-Card-Considerations (cards may list "up to" read and write speed, but they rarely list sustained video write speed or the cards architecture SLC, MLC, TLC).
Manually update (as instructed above)