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Sightseer
Posts: 1

Go pro not working

I purchased a go pro session hero five for my ski trip 2018.
I was unable to get the product to work properly.
Only filming for approx 15 seconds.
I assumed it was my error and put it in the drawer on my return.
My son has recently returned from travelling and asked to borrow the go pro, he was also not able to take any shots with the go pro.
I would like to send the product back to be looked at or replaced.
I hope you can help me in this matter.
Highlighted
Adventurer
Posts: 11,684

Re: Go pro not working

suggest to get your paperwork handy and  contact gopro.

Highlighted
GoPro
Posts: 12,898

Re: Go pro not working

Hi @stuekerr

 

You may also try the steps listed on this article. Short Record Times

If it's still the same, as fishycomics suggested, please reach out to our Support Team.

They are available by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!
Ej