09-08-2019 07:51 AM
09-08-2019 10:22 AM
Hello @royalstorm08416. It would help to manually update the camera firmware. The steps below will guide you through the process:
- Go to the HERO5 Session update page.
- Under "Other ways to update" at the base of the page, click "Update your camera manually."
- Enter your Serial Number and other requested information, click Next Step.
- Click "Download Update."
- Click "Click here to download firmware."
- Follow the steps on the screen for detailed instructions for your operating system.
Make sure that the camera is fully charged prior to the update and that the SD card is formatted. (NOTE: Formatting the card erases all of it contents so be sure to save all your files first before formatting). Let us know how it goes after these steps.