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Sightseer
Posts: 2

Go pro max

[ New ]
Go pro max touchscreen doesn’t work properly and there are multiple lanes on the screen
GoPro
Posts: 19,223

Re: Go pro max

[ New ]

Hello, @epicridge0872. Is your MAX updated to the latest firmware? Has the touch screen behaved as described since you got the camera? Will you be able to post a photo showing the multiple lanes on the screen that you observed? These details will help us isolate the issue. We hope to hear back from you. 

Sightseer
Posts: 2

Re: Go pro max

[ New ]
It is updated to the last firmware. This problem suddenly just happened yesterday while shooting.
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GoPro
Posts: 26,108

Re: Go pro max

[ New ]

Hi @epicridge0872

 

Thanks for sharing.

If the last update was not done manually, please try re-flashing the software. https://gopro.com/en/us/update/max

 

Should it still be the same, please let our Support Team know.

You may submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat session with one of our representatives.

 

Thanks!

Ej