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Sightseer
Posts: 1

Go pro max won't connect to app

[ New ]
Had recorded some videos for work. Get home to edit and not able to connect with the app. I've reset my phone and go pro. Nothing. Very frustrated for such a expensive camera to bug out like this in less than a week of owning it

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GoPro
Posts: 19,164

Re: Go pro max won't connect to app

[ New ]

Hello @drewvfishin. Is this the first time that you are connecting your MAX with your phone? Did you get any error message when you attempted to pair your phone with the MAX? 

 

Which phone are you using and which OS is it running on? See if your phone meets the requirements for 360 Support in the GoPro App. Make sure that your phone is updated to the latest OS and that you have the latest version of the GoPro App installed. After the updates, restart your phone, clear cache (cache only, not data) on the app settings if accessible. 

 

Try pairing again. Let us know how it goes. Thanks!

 

 

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All Replies
GoPro
Posts: 19,164

Re: Go pro max won't connect to app

[ New ]

Hello @drewvfishin. Is this the first time that you are connecting your MAX with your phone? Did you get any error message when you attempted to pair your phone with the MAX? 

 

Which phone are you using and which OS is it running on? See if your phone meets the requirements for 360 Support in the GoPro App. Make sure that your phone is updated to the latest OS and that you have the latest version of the GoPro App installed. After the updates, restart your phone, clear cache (cache only, not data) on the app settings if accessible. 

 

Try pairing again. Let us know how it goes. Thanks!