Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-43856%22%20slang%3D%22en-US%22%3EGo%20pro%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-43856%22%20slang%3D%22en-US%22%3EI%20got%20a%20present%20of%20go%20pro%20hero%205%20%2C%20five%20months%20ago%20and%20i%20am%20facing%20display%20with%20the%20focus%20of%20the%20camera%20.Yhere%20is%20no%20one%20available%20to%20chat%20with%20you%20and%20the%20phone%20number%20is%20also%20wrong%20.%20Please%20help%20me%20out%20as%20to%20how%20I%20can%20reach%20out%20to%20you%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-43856%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-43859%22%20slang%3D%22en-US%22%3ERe%3A%20Go%20pro%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-43859%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F25834%22%20target%3D%22_blank%22%3E%40rajyashj2%3C%2FA%3E%20-%20If%20you're%20in%20the%20US%2C%20our%20Support%20team%20is%20available%20from%206am%20to%206pm%20PT%20on%20weekdays%20and%20from%207am%20to%204pm%20on%20weekends.%20Chat%20is%20available%2024%2F7%20is%20you%20are%20a%20GoPro%20Care%20or%20GoPro%20PLUS.%20Be%20sure%20to%20sign%20into%20your%20account%20at%20GoPro.com%20first%20so%20the%20system%20will%20recognize%20you%20as%20a%20Care%20or%20PLUS%20member.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWhat%20phone%20number%20isn't%20working%20for%20you%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHere's%20the%20link%20to%20our%20Support%20contacts%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Tourist
Posts: 3
Accepted Solution

Go pro issue

I got a present of go pro hero 5 , five months ago and i am facing display with the focus of the camera .Yhere is no one available to chat with you and the phone number is also wrong . Please help me out as to how I can reach out to you

Accepted Solutions
GoPro Community Manager
Posts: 5,853

Re: Go pro issue

@rajyashj2 - If you're in the US, our Support team is available from 6am to 6pm PT on weekdays and from 7am to 4pm on weekends. Chat is available 24/7 is you are a GoPro Care or GoPro PLUS. Be sure to sign into your account at GoPro.com first so the system will recognize you as a Care or PLUS member.

 

What phone number isn't working for you?

 

Here's the link to our Support contacts https://gopro.com/help/PKBContactus

View solution in original post


All Replies
GoPro Community Manager
Posts: 5,853

Re: Go pro issue

@rajyashj2 - If you're in the US, our Support team is available from 6am to 6pm PT on weekdays and from 7am to 4pm on weekends. Chat is available 24/7 is you are a GoPro Care or GoPro PLUS. Be sure to sign into your account at GoPro.com first so the system will recognize you as a Care or PLUS member.

 

What phone number isn't working for you?

 

Here's the link to our Support contacts https://gopro.com/help/PKBContactus

Tourist
Posts: 3

Re: Go pro issue

Hii , This is Rajyash from India, may i know the call centre timings in India and i have tried to chat several times and everytime the live chat was closed 

Adventurer
Posts: 8,936

Re: Go pro issue

more or less tyou need to contac tthe right region Emails are no longer   

GoPro Community Manager
Posts: 5,853

Re: Go pro issue

I think our times in India are 12:30pm to 9:30pm local time, but I may be off a little.