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Sightseer
Posts: 1
Accepted Solution

Go pro hero5 black warranty help

Hi GoPro,
Just wondering if there was anything you can do to help me out. 
I absolutely love my GoPro hero 5 black however after taking some footage at the snow on Tuesday the screen completely froze up and after holding the power button down to turn it off and back on again the go pro is completely dead.
I've tried charging it but the charge light dosent go on. I've tried putting in a friends charged battery but nothing happens. I've also tested my battery in another GoPro and it worked fine so its the GoPro unit itself at fault.
I still have the original box with the warranty papers and all the accessories etc however I seemed to have lost the receipt.

Is there any way you can assist with a warranty claim?

Accepted Solutions
GoPro
Posts: 3,924

Re: Go pro hero5 black warranty help

Hi @tezarity,

 

Sorry to hear about the trouble with your camera. I would recommend checking out the steps in this article: https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-Freezes-Up

 

If you are still having trouble after that you will need to reach out to support directly: https://gopro.com/help/PKBContactus 

 

Best,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: Go pro hero5 black warranty help

Hi @tezarity,

 

Sorry to hear about the trouble with your camera. I would recommend checking out the steps in this article: https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-Freezes-Up

 

If you are still having trouble after that you will need to reach out to support directly: https://gopro.com/help/PKBContactus 

 

Best,

Ryan