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Sightseer
Posts: 3

Go pro hero over heating warning

Hi.

My Go Pro Hero has recently been taking only up to 2min of video before showing me the over heating warning and then switches off. This is in an indoors and cool enviroment. Thw camera itself doesnt feel warm. Any suggestions?
GoPro
Posts: 8,427

Re: Go pro hero over heating warning

Hi @estiv24

 

Heat is usually a sign that there is an issue with the SD card.

What SD card are you using?

 

You can also go over the steps on this article.

 

Let us know how it goes.

 

 

Thanks!

Ej

Adventurer
Posts: 8,758

Re: Go pro hero over heating warning

Try a  full format of the card  I also  see if the battery is not to old, and if you  need to get the camera back on you can long press  the on/off for a good 4 seconds but it is best t o let hte camera cool down some.

Sightseer
Posts: 3

Re: Go pro hero over heating warning

Thanks! I've formatted the SD card but still experiencing the problem. I bought the camera 6 months ago so I cant think that the battery is too old.
I'm using a Lexar 633x 32gb microSD HCI. I'll try a diffrent SD and see if that helps
GoPro
Posts: 2,218

Re: Go pro hero over heating warning

[ Edited ]

Thanks for the update, @estiv24. If using different SD cards still gives you the same results, I suggest that you try to re-flash the firmware update of the camera. This can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

 

Should you still experience the overheating issue, despite you using a recommended SD card and the camera being updated to the latest firmware, let our Support team know. This way, they can help you with the next steps. You may reach them by phone or chat.

Adventurer
Posts: 8,758

Re: Go pro hero over heating warning

camera's can give at any given time reflashing  may or may not solve the issue.  Try a new card that is  a UH-1 U3 rating Made for gopro. if all fails then you may  need to contact gopro themselves over a phone line 

Sightseer
Posts: 3

Re: Go pro hero over heating warning

Hi. So the problem still persists even with a different SD card. I also cant update the software via the gopro app as the camera doesnt want stay on long enough for me to even open the app.
Adventurer
Posts: 8,758

Re: Go pro hero over heating warning

then you need to call a gopro rep at gopr.com/contactus,    its noted on their site