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Sightseer
Posts: 1

Go pro hero 8 voice command not working

Brand new out of the box, updated and Voice Command is not working
GoPro
Posts: 9,299

Re: Go pro hero 8 voice command not working

Hello @vitalsummi2661. Is the Voice Control set to ON? to verify, go to Preferences, then Voice Control, then Voice Control. If this is already the case and the voice commands still do not work, we recommend doing a manual firmware update. The steps below will guide you through the process. 

  1. Go to the Update page and choose your HERO8 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system. 

Make sure that the camera is fully charged and that the SD card is formatted prior to the update process. After the update, perform a factory reset through these steps . Let us know how it goes. Thanks! 

Tourist
Posts: 2

Re: Go pro hero 8 voice command not working

Ya tried all that still not working properly. Only some commands work sometimes very frustrating its only 24 hrs old
GoPro
Posts: 5,352

Re: Go pro hero 8 voice command not working

Hi @graysurf8655,

 

Can you please record a video while you're using the camera. 

We just want to check the behavior of the camera. 

 

Thanks!

-Jay

Tourist
Posts: 2

Re: Go pro hero 8 voice command not working

Think I figured it out. Seems 8f I am to close to gopro voice command olny works sometimes. Put it across the room works fine
GoPro
Posts: 5,352

Re: Go pro hero 8 voice command not working

Glad to know that @graysurf8655,

 

Just in case you're still having problem please contact GoPro customer support.

They can help you. 

 

https://gopro.com/help/ContactUs

 

Thanks!

-Jay