Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see if it is on our Update page.
Cameras
Reply
Tourist
Posts: 1

Go pro hero 8 No Sound on videos at all and the front screen is not working as well

[ New ]

I've recorded some videos yesterday and some of them have sounded the rest don't.. also I've tried to record new videos and it's still no sound. I have done the update also format the SD card and still nothing. The front screen is not responding as well. Please help me to resolve the problem


Accepted Solutions
GoPro
Posts: 15,698

Re: Go pro hero 8 No Sound on videos at all and the front screen is not working as well

[ New ]

Hello @spiryblaze4216. Reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Using an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

 
Additionally, performing a factory reset in the camera may help.

If the issue persists, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

View solution in original post


All Replies
GoPro
Posts: 15,698

Re: Go pro hero 8 No Sound on videos at all and the front screen is not working as well

[ New ]

Hello @spiryblaze4216. Reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Using an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

 
Additionally, performing a factory reset in the camera may help.

If the issue persists, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.