Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 2

Go pro hero 7 white is disappointing, want a refund

Hello...

I'm sorry but I have received my GO PRO hero 7 white 1-2 month ago and it keeps on disappointing me. First of all, I expected that I could change teh settings (ISO/Aperture/Shutter speed). It's nice to have the easiness of auto, but once you want to improve your footage it becomes impossible apart from changing the locked exposure. I was okay with that but then, every single time I power on my Go Pro, it says no SD card, I have to power it off and on 2 to 3 times to have the SD card debugged. Also they ask for an upload every 3 days, the Go Pro freezes at each time I use it. I need to power it off and on every time I use it. And then, now it says my files are corrupted while I did nothing. It says that the upload is supposed to fix the bugs but it never works and asks for more uploads I'm extremely disappointed by this Go Pro and I want to be refunded but I have to wait 1 month + to send it back because I'm in Thailand (I bought this Go Pro on purpose for the travel but am extremely disappointed in the sense that the Go Pro hero 6 is easier to use for people wanting to improve their videography skills. It's extremely frustrating for people wanting to improve to create such a  Go Pro model. Is it possible to have it refunded?

And also, it would be nice to precise that there's a difference between the Go Pro 7 white, silver and black because it seems very normal in such products that color doesn't change anything...

Thankyou and sorry for you but I've heard many oher people saying it's the worst GO Pro product

Capture.PNG
Highlighted
Hiker
Posts: 22

Re: Go pro hero 7 white is disappointing, want a refund

Complaints can be made from the following URL.

 

https://gopro.com/en/us/feedback

 

Thank you

Highlighted
Nomad
Posts: 2,266

Re: Go pro hero 7 white is disappointing, want a refund

Sounds like you have a bad SD card.

Highlighted
GoPro
Posts: 12,898

Re: Go pro hero 7 white is disappointing, want a refund

Hi @redflash06572

 

If you haven't yet, you may also try a manual update. https://gopro.com/en/us/update
Once done, reset the camera to its factory settings. https://community.gopro.com/t5/en/Reset-Camera-Settings/ta-p/388279
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Highlighted
Adventurer
Posts: 11,684

Re: Go pro hero 7 white is disappointing, want a refund

GoPro does not offer refunds after the return Policy.   If you like a  updated model. you can sell the camera personally, if its   not working 100%  warranty it and sell it. or trade up accept the loss (no offense).

 

 or   hand it down.  or use it as a second camera.   good luck in your choice.

Highlighted
Tourist
Posts: 2

Re: Go pro hero 7 white is disappointing, want a refund

I already did it before but it just asks for more updates all the time...

Highlighted
GoPro
Posts: 4,652

Re: Go pro hero 7 white is disappointing, want a refund

@redflash06572, please let our Support team know so they can help you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.